Where did the Relevance word go on the Knowledge Portal? It was there last week....

Mary Arato
Tera Expert

‎07-01-2024 01:26 PM

We upgraded to Washington last week - Patch 4 - everything was fine with Knowledge and now today the word "Relevance" is missing from the search area?  I have Customer Support people who are not happy about this.  What is going on????

 

MaryArato_0-1719865553957.png

 

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3 REPLIES 3

James Chun
Kilo Patron

‎07-01-2024 06:02 PM

Hi @Mary Arato,

 

If you are an admin, you can check the widget's instance to validate if the Hide Relevancy checkbox is selected:

JamesChun_0-1719882077871.png

Cheers

Mary Arato
Tera Expert
In response to James Chun

‎07-02-2024 06:18 AM

Thanks James we are checking!  The thing is Relevance was there, how would the box get checked?  Unless we have gremlins in our system.  Thank you for the reply, I'll let you know either way.  Warm Regards, Mary

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James Chun
Kilo Patron
In response to Mary Arato

‎07-02-2024 12:29 PM

No worries, my guess is that the box was checked during one of the following scenarios:

  • During the upgrade - it could be either an OOB change or someone reverted to the base system
  • A change was applied to the widget

Anyway, hope that fixes it, cheers