HI @praveen0078 ,
I trust you are doing great.
- Standard Change Catalog: The Standard Change Catalog allows you to define predefined and repeatable changes that can be quickly requested and approved. To set it up, follow these steps:
Step 1: Navigate to the Service Catalog module in your ServiceNow instance. Step 2: Create a new catalog item for the Standard Change Catalog. Step 3: Define the required fields and variables specific to your organization's operational standard changes. Step 4: Configure the approval process for the standard changes, ensuring appropriate stakeholders are involved. Step 5: Test the catalog item in the ServiceNow test environment to ensure it functions as expected. Step 6: Once validated, promote the catalog item to the ServiceNow production environment.
- CAB Workbench: The CAB Workbench facilitates the management of Change Advisory Board (CAB) meetings, where changes are reviewed and approved. To implement the CAB Workbench, follow these steps:
Step 1: Navigate to the Change Management module in your ServiceNow instance. Step 2: Configure the necessary roles and permissions for CAB members to access the CAB Workbench. Step 3: Create a new CAB meeting record for each scheduled CAB meeting, providing details such as the agenda, attendees, and scheduled date/time. Step 4: During the CAB meeting, use the CAB Workbench to review proposed changes, discuss their impact, and make decisions. Step 5: Update the change records based on the CAB decisions. Step 6: Test the CAB Workbench functionality in the ServiceNow test environment to ensure it meets your requirements. Step 7: Once verified, deploy the CAB Workbench to the ServiceNow production environment.
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Regards,
Amit Gujrathi
