Frequently Asked Questions (FAQ)

[Arnold Yoon]

Hello User Experience Community!

We've created this document to answer Frequently Asked Questions (FAQs) that you might have. Please feel free to comment; we'll update this post as a living doc.

What is the purpose of the User Experience Special Interest Group (UX SIG)? What are the goals?

The goal of this group is to discuss, educate, share, and learn. We want to help people deliver great user experiences on the ServiceNow Platform. We are focusing on:

• Helping user experience professionals learn about the specifics of UX on ServiceNow
• Helping non-UX professionals learn how to deliver great experiences with ServiceNow
• Creating a space/community to share knowledge
• Supporting each other

Who is this for?

This is for everyone!  It doesn't matter if you're a user experience professional or not. That said, we will focus on two key personas:

• UX Pros who want to learn more about UX on ServiceNow
• Non-UX Pros: ie ServiceNow admins and developer, business analysts, IT folks and leaders that want to ensure that their ServiceNow applications have great experiences 
• Anyone else in your company who might be interested in delivering great user experiences on the Now Platform 

Why should I spend time here? What do I get out of it?

Learning, support, community.  This is a place where folks hang out to help others and share their expertise.

What kinds of things can I post?

All kinds of things, but please keep in mind that this is a public forum, so no confidential or secret information, please:

• Questions & Answers 
• Best practices
• Tips and tricks
• Discussions about features and functionality
• UX-specific topics (ie processes, methods, tools, etc)

Can I invite others to join this community?

Absolutely.  The more the merrier, and everyone is welcome.  If you happen to know UX pros who are not a part of the community, please encourage them to join and share their expertise.

[praveen0078]

Hi Arnold

Where can I post my question to get it answered within the ServiceNow Community page?

Please advice.

Thanks

Praveen

[Arnold Yoon]

Hi Praveen,

While you're logged in, you can start a question right from the UX SIG home page by creating an article or blog post.  I hope this helps!

[AJ Siegel]

If you don't see the "Start a question" button, you may need to click the "Join Group" button first. 

[praveen0078]

Thanks Arnold / AJ Siegel - I hadn't joined the group yet and so I couldn't see the "Start a Question" Button

It's funny cos I have been an avid user of ServiceNow since 2006, BUT somehow never had continuous working experience in ServiceNow and surprisingly had to alternate between other ITSM tools in the market and ServiceNow until now and my knowledge in ServiceNow is like a Newbie. 😞

[AJ Siegel]

@Jerome Walker 

I think your question is specifically about your contributions to the servicenow.com/community site? Not specifically about UX?

To see your activity, you can click on your avatar in the top menu bar and go to My Profile. From there I can see my posts

[Jerome Walker]

Yes sir, I just figured that out and posted a long question/comment under FAQs, including this item.

Funny thing, though, There is no View all, Posts, Replies page. I did find links to my items under Notification feed, but there will only be a link if someone actually replies. Ahah! NOW I see it! I'm blind, I guess. Thanks AJ! 🕺

Jerome

[AJ Siegel]

@yadavg the release notes for each release will cover UI updates for the various products and app frameworks. More specifically you can check out the Now Platform user interface release notes for updates to Next Experience, Service Portal, and Workspaces.