The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices
If you want to learn the practices that help you deliver great self-service experiences to your end users, enroll in the course.
In the course introduced the practice to "prioritize consumers over providers" and shared the form:
This form was commonly used by sales representatives to set up a site where they were providing temporary staff. The problem was, they didn't know how to input the right information, requirement frequent conversations between IT, the site partner, and the salesperson to get the site going. This impacted the start date of the temporary staff leaving the client dissatisfied.
What would you do?
How would you improve this form to ask the salesperson questions they could feasibly answer and improve the process?
