From the Experts: The Value of UX

[Arnold Yoon]

This is an introduction to our Now Learning course on the Value of UX. 

Why create this course and who is it for?

The course is presented free of charge by the ServiceNow Experience Enablement team, and is designed to illustrate the value of including UX processes, people and methods in your ServiceNow implementations.  

This course is perfect for anyone (customer or partner) who does not currently include user experience professionals and methods as a part of their ServiceNow delivery process. 

Great experiences matter and we have a collective responsibility to ensure that our ServiceNow implementations are configured (sometimes customized) and deployed in a manner that creates consumer-grade outcomes.

Key topics covered in this course

1. What is User Experience (UX)?  
2. How does UX affect me, and why should I care? 
3. Why should I include UX in my ServiceNow implementation? 
4. Where should I focus first?  How can I get the most from my investment? 
5. How do I get UX involved in my ServiceNow integration? 
6. How do I sell the value of a UX investment to my stakeholders? 

Check out the course on Now Learning and feel free to comment and ask questions in this thread.