User Experience SIG

Transforming a business process

When you are looking at an existing business process that you want to digitize (e.g. the existing process is mostly offline) or migrate (move off an existing solution to ServiceNow), success comes from learning about the current state, the needs and ...

Deliver a Great Self-Service Experience

Self Service on ServiceNow seems so simple, right? You assign a catalog or two, a knowledge base, upload a logo, do some light theming in the Branding Editor, and share the link with the world… From there, you reasonably expect to see volume to cal...