User Activity
I am unable to edit the default filter for incident list or any list. Were using Zurich When i open configure->list control i see "edit default filter" is there and selected...But does not show on the form when refreshing? Can someone tell me how to...
I am unable to edit the default filter. See attached. On the incident form i went to Configure->List Control....and added "Edit default filter". Refreshed.....No edit default option appears.....I have searched for solution with no results. How do i...
08-23-2024
Incident Table - Updated By is showing system not person with last updated ticket via email reply.Its been requested that Updated BY field show user who updated ticket via email reply instead of system. Issue is SN sends out comments added after comm...
06-19-2020
We have setup an choice field on incident form. Choice field= Ticket Type: Incident or Request Type.
On incident form we have Category EOL , subcategory - laptop replacement.
On sc_req_item we have EOL item.
I need to merge the 2 reports to underst...
I need to setup OLA's using SLA's.
The SLA for P2 Resolution is 4 hours.
The OLA "transfer from one group to another" Resolution time is 2 hours between any group.
Example:
1. Ticket opened by Service Desk. They transfer to Operations.
2. Opera...
