User Activity

Weekly incident report.

02-26-2019
Hi,   Would like to create weekly incident task reports as below in servicenow   Jan 19 Week 3 Jan 19 Week 4 Jan 19 Week 5 Feb 19 Week 1 Feb 19 Week 2 14 Jan - 20 Jan 21 Jan - 27 Jan 28 Jan - 03 Feb 04 Feb - 10 Feb 11 Feb - 17 Feb Opened...

SLA calculation for Reopened incident.

06-26-2018
Hi, I wanted to understand SLA calculation for Reopened incident. Current configuration- SLA is attached when NEW incident is created, paused when placed on ON HOLD & stops when set as RESOLVED. Also taking into account that we have retroactive start...

SLA to run on only for some weekend, for a weekday schedule only

05-22-2018
Hi, Currently we have SLA that runs only on weekdays 8-18, excluding weekends & public holiday.But in addition to this I have a requirement to run SLAclock for only 3-4 weekends. I am not sure how to ahead with this requirement, any leads.   Thanks i...

I want to change the display name of Asset & to be same as CI

04-23-2018
Hi,   OOB display name of asset is combination of Asset tag & model id. But I want the display name of asset to be same as CI name. Please suggest some solution.   Thanks

Reschedule change

10-02-2017
Hi ,I want to implement reschedule change functionality in our environment.For this I have placed a check box as Reschedule on change form, which is editable only in Scheduled state.once the check box is marked as true, I need to move back the change...