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Hi everyone, I am working on improving RFS Process and discovering if there are any ways on how to automate it in ServiceNow. Current set up: We have supplier that have their own platform for RFS which we are using, but this platform has very few ent...
I created 2 Multi Row Variable Sets but when I raised a request (RITM) the details of variables included in this MRVS are not being passed in the Request form. All variables included in these 2 MRVS have "Visible elsewhere" selected When I go to the ...
Hi all, I am tasked to design a BUSINESS SERVICE CATALOGUE  for our organization and I find it very challenging because the foundation for BSC currently doesn't exist at all and I got stuck from where I should start. What we have now is TSC (technica...
Hello, I have been tasked to define criteria for what constitutes a satisfactory technical service description for the catalog Items we have in the catalog, I suggested Service Definition, Base Level Services, Services not included, Service Availabil...
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