Hi all,
I am tasked to design a BUSINESS SERVICE CATALOGUE for our organization and I find it very challenging because the foundation for BSC currently doesn't exist at all and I got stuck from where I should start. What we have now is TSC (technical Service Catalogue) with 1010 live Catalog Items.
I am thinking about Service Portfolio management Plugin which I installed it but couldn't understand how to design BSC on it?
My questions are:
- What are best practices for BSC?
- How do/did you guys manage to design BSC in your team?
- Is there any documentation you can share about this? (I am aware of Intellectual property & privacy, but I mean an non-restricted documents from open sources if you have any).
I was also thinking to use Knowledge Base as an alternative solution, but for me BSC is very crucial & customer facing so the design should be at high level this is why I am looking for a BSC world class design.
Any comments, links, documentations is highly appreciated.
