About Menna Kearns

Menna Kearns · 10-23-2023

Hello, I am having issues with a Scripted REST API retrieving external data via REST Message, which has the endpoint, basic auth, and default GET set up. Testing the REST message, it retrieves the XML data I expect. I also set the HTTP Log Level to “...

Menna Kearns · 04-06-2023

Currently on our INC tickets, we do not have an "on hold" state option in our dropdown. However, in a search for all INC tickets I add a filter for "on hold" and get a number of results. However, all the results are in the "resolved" state. Any idea...

Menna Kearns · 10-12-2022

Going through skipped items after an upgrade, and have several I cannot resolve conflicts on and I am not sure what I should be looking for. Steps to reproduce:1. Click on upgrade item to resolve conflicts. Error: "Unable to find root for XML payload...

Menna Kearns · 11-08-2023

We had to do something similar with an LDAP import, where we had existing active users in SN that no longer existed in AD. We had to create a new temp import table where we then compared existing users in SN to whether they were in the new temp table...

Menna Kearns · 10-24-2023

Hello, for anyone interested, I was able to get it working. My issues were:1) var xmlDoc = new GlideXMLDocument(responseBody); should be var xmlDoc = new XMLDocument2();2) I needed to parse the document via xmlDoc.parseXML(responseBody);3) getChildTe...

Menna Kearns · 10-18-2023

After pouring over the developer forum and trying out multiple suggested solutions, finally got this working using the Fine Grained Personal Access Token as suggested by @davidglover (thanks!)

Menna Kearns · 04-11-2023

I think I figured out what my issue is. I was running the search from the Filter Navigator on task_list.do (https://xyz.service-now.com/nav_to.do?uri=%2Ftask_list.do%3Fsysparm_query%3D%26sysparm_first_row%3D1%26sysparm_view%3D) and since the Incident...

Menna Kearns · 04-11-2023

Thanks for the links. Our incident table extends the task table. I see that on the task table the On Hold label has a value of 6, and on the Incident table, Resolved has a value of 6. Could this be causing the issue? My queries based on the link you...

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Scripted REST API not retrieving data

Search results don't match query in filter

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Re: Search results don't match query in filter

Re: Search results don't match query in filter