Hi all, I updated an OOB ITSM "incident" read ACL with the sys_id of be7ff3d1870033000e56d61e36cb0b5b. This is an ACL without any version history or updates, and it has never been updated by any upgrades. Since I have updated this record, it shows on...

Hello,We are having issues with dot walking with the condition builder on sn_hr_core_task table. When we use sn_hr_core_task in a UI Policy, Notification, or view records List View, it will not let us dot-walk with the "Show Related List" option to t...

Hi all, My company is looking to utilize the Customer Service Management module, or 'sn_customerservice_case' table, for internal and external users. I've heard that traditionally, the Customer Service Management module was for external users, howeve...