Creating a Chrome app/shortcut will allow you to pin Virtual Agent to your start menu or taskbar, allowing for a one-click solution to go directly to Virtual Agent/Agent Chat. In chrome go to: "yourinstance.service-now.com/$sn-va-web-client-app.do". then
Chrome menu -> more tools -> create shortcut
Name it whatever you like and make sure to select "open as window"
You should then have the icon in taskbar and start menu
Taskbar:
Virtual Agent Chrome "App":
