Hi all , We are planning to replace Engagement Messenger in our client’s external website . The goal is to let users create Incidents from the client website.(Currently they are using EM to create incidents ) We haven’t finalized the approach yet and...

Dear all,What is the best practice to share all table data along with reference field data through a Scripted REST API? For example, if a table has 10 reference fields, I need to include data from all 10 referenced tables while sending it to a third-...

Hi All, There is one issue with one specific user (its not with all users) where "locked out" in user profile is getting updated to true every 3 ,4 mins once . i made it false multiple times, even though after 3 4 mins it is making that field to  tru...

Hi all , We have created SLAs specific to assignment groups, when ever incident is jumping from one assignment group to other , that specific assignment group slas are getting attached . But problem is that new slas that attached to incident are runn...