Hi all ,
We are planning to replace Engagement Messenger in our client’s external website . The goal is to let users create Incidents from the client website.(Currently they are using EM to create incidents )
We haven’t finalized the approach yet and are exploring options such as:
A solution similar to Engagement Messenger
A button/link that redirects users to ServiceNow portal .(May be creating custom portal and providing that portal in client website )
Using virtual agent .
We would appreciate suggestions on:
Best practice options to implement this scenario
Any similar implementations you’ve seen in other projects
Documentation or references for embedding ServiceNow capabilities in external websites.
Any possibilities to embed ServiceNow portal in customer website .
Thanks in advance.
