About Jeff Mayrand1

Jeff Mayrand1 · 06-21-2016

Hi all,I was curious if anyone knew of a way to directly link knowledge base articles to configuration items through a related list or otherwise. It looks like a related list exists but from the Knowledge module I cannot seem to find a way to connect...

Jeff Mayrand1 · 08-18-2013

I would like to add a custom UI button next to the assignment group field. This button I am intending to use as a escalate to next team for service desk. Currently when an incident is created I have a AJAX script setup that looks up the supporting te...

Jeff Mayrand1 · 03-29-2022

Application fingerprinting are just suggestions of groupings based on the process data discovered when normal discovery runs. (typically LSOF and Netstat data). To discover the application you have to create an application from the fingerprint. An...

Jeff Mayrand1 · 11-10-2021

Thanks Erik I was wondering when 4.0 would be coming out... Appreciate the link!

Jeff Mayrand1 · 06-17-2021

Have either of you tried using the automation_error_msg table? We are looking at this as well and are finding a lot of the relevant information there. The dashboard certainly could be a lot better. Having the hostname of the attempted discovery fo...

Jeff Mayrand1 · 04-22-2020

Yes. I did. It was the json payload that was coming in. You need to really watch for values that come in that include additional double quotes as it will cause problems in the parsing. Also when you do a webhook make sure you are formatting in s...

Jeff Mayrand1 · 04-10-2020

Hi, I was curious if you were able to figure out why this is happening? We are having similar issues where any of the regex or additional fields are producing the same <<unknown>> on the alert. I opened a case with HI support and am awaiting a res...

User Activity

Connecting knowledge to Configuration Items

Adding a Custom UI Action / Icon Next To A Form Field

Re: I am receiving an error with Application finger printing discovery

Re: What is cmdb_ci_service_business for in Rome?

Re: Discovery experts, which error table do you use? (Discovery Active Errors vs. Automation Error Messages)

Re: Event Management - Event Rule Manual Attribute not populating in alert (value appears as <<UNKNOWN>>)

Re: Event Management - Event Rule Manual Attribute not populating in alert (value appears as <<UNKNOWN>>)