engagement messenger - virtual agent chat not loading

rayna_057
Tera Contributor

‎07-05-2024 08:00 AM

I've embedded engagement messenger in my website and also have enabled virtual agent chat. The virtual agent works fine when clicking on the 'start chat' and when there are no notifications, however i notice that whenever there are notifications/new messages, when i click on the 'continue chat' the virtual agent chat does not load. does anyone know why this may be happening and how to resolve?
 
Thank you
 
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2 REPLIES 2

Yashsvi
Kilo Sage

‎07-05-2024 08:02 AM

Hi @rayna_057,

please check below link:

https://www.servicenow.com/community/developer-forum/engagement-messenger-content-not-showed-when-us...

Thank you, please make helpful if you accept the solution. 

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Mukesh Khanna P
Tera Expert

‎01-24-2025 06:27 AM

Hi @rayna_057 

I too face the same issue in engagement messenger have you ever got any resolution for that issue?

The HTML is checking for "$root.notificationCountMap.Chat" but I'm not able to find the exact location where this $root scope is associated.

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