Foundation Data Synch and CMDB collaboration

I have been kicking the tyres of Foundation Data Synch (sn_fds) plug as part of August 2025 release of Service Bridge v2.2.2 (sn_sb), and I thought I would take you through the configuration process a...

Handling Attachment restrictions gracefully

Service Bridge on Remote Task definitions can be configured to send attachments between tasks, based on the following settings. https://www.servicenow.com/docs/bundle/yokohama-service-bridge/page/prod...

Learnings Service Bridge & Domain Separation

Service Bridge natively doesn't support domain separation, not currently mentioned here. https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/company-and-domain-separation...

What's new in the Yokohama release for Technology Providers

If you’re a technology provider looking to unlock speed and growth for your as-a-service business, the ServiceNow Yokohama Release for Technology Providers is just what you need. With AI and automatio...

Service Bridge v2.1: February 2025 Store Release New Feature - Consumer Variables for RRPs

In the Xanadu release of Service Bridge, we added a Consumer Pre-Flows feature that allows Service Bridge consumers to introduce a flow for controlling when Remote Catalog Item / RRP request data shou...

Service Bridge v2.1: February25 Store Release - Publish catalog items as remote record producers

This time saving feature allows providers to publish local catalog items to Service Bridge as remote record producers. A provider can create a remote record producer from the following catalog classes...

Service Bridge v2.1: February25 Store Release

Following the release of the February25 Store on January 30th, we will provide detailed posts over the coming weeks highlighting each of the new Service Bridge features. Publish catalog items as remot...

How to change the account and order overview content on the order form in CSM/FSM Workspace

I recently helped a customer understand how to change the information presented in the customer account information and order overview sections on the Order form in CSM/FSM Workspace. Here's how... He...

IMPORTANT! Service Bridge Upgrade Guide and Troubleshooting Reference

For those of you who are considering upgrading from version 1.x.x of Service Bridge for Providers or Service Bridge for Consumers please bookmark and follow the Upgrade Guide (KB1700387). This knowled...

ServiceBridge Deeper Dives

The Service Bridge channel is your go-to source for mastering Service Bridge!  Whether you're a seasoned pro or just getting started, our channel contains tips, tricks, and deep dives to help you unl...

Service Bridge – Remote Tasks: Sync Existing Attachments

Remote Tasks are used to connect tasks between two ServiceNow instances. These tasks can be any task in a ServiceNow instance such as incident, problem, change, case, etc. The connection is defined in...

Discover the latest innovations with ServiceNow's Xanadu release for Technology

The ServiceNow Xanadu release delivers several exciting innovations for the Technology and Telecom industries. These innovations fuel growth, reduce costs, and elevate service experiences with automat...

Service Bridge - Remote Record Producer: Getting the display value of a reference variable

Remote Record Producers in Service Bridge for Providers application are service requests published in consumer instances. They enable consumers to request provider services through their service catal...

Service Bridge Instance Promotion Best Practices prior to August'24 Store Release

Do you have questions about the promotion of Service Bridge configurations? Well you're in the right place. This is an update to the blog post Service Bridge for Providers/Consumers - promoting config...