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Hi, what about if you don't have AI search enabled? Where do Search logs go? I'm struggling to find where the ESC search logs are / which table. Thanks
Does this cover the Solve Loop for technicians offering support? i.e Customer makes contact, Technician searches for Article, if it doesn't exist they report a knowledge gap or create a draft. Can AI cover that? e.g Customer makes contact, Technicia...
How did you get it to calculate the NPS and have it show on your scorecard? I'm tying to follow your instructions and added an NPS value column, but something seems to be missing. Thanks,