Hi,We are experiencing the message "I want to be sure I got this right" is being triggered unexpectedly.And also we referred this below document(https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1554738)which states that this mes...

Hi,Our requirement is to ensure that any untrained utterance a user provides should trigger the default fallback. However, we observed that even though the utterance "create account" hasn't been trained, the system responds with "Thank you for using ...

We have installed the Dynamic Translation plugins(I18N spanish plugin and its dependencies) and successfully translated the English text to Spanish for each basic piece of information, including responses and buttons. However, the translations are no...

We want to connect ServiceNow with AWS Kendra using a ServiceNow script. The objective is to query the Kendra index for a response when a user's input does not match any defined topics or intents, the Virtual Agent automatically triggers the fallback...

Hi All,We have set up our Virtual agent chatbot with custom topics in our Washington instance. We have also created our custom fallback set-up topic. The same setup topic is also configured in the 'Conversation Interface > Settings > Virtual Agent > ...