Hi everyone, I created a business rule to update certain incoming tickets status to P2, but it doesn't work.Appreciate any help on this. This is the code I use in the business rule: (function executeRule(current, previous /*null when async*/) {    //...

Hello, I'm working on creating simple flow to send out an email to a group when a specific SCTask is closed out. The email should pull the New Hire Start Date, (which is in MM-dd-yyyy format) from the SCTask variable field. This is currently not happ...

Hi ServiceNow Community, Hoping someone can guide me on how to get this accomplish and what are the steps to do it.I'm fairly new to ServiceNow, so please assist and guide me if you can. Thanks,Rudy