Hi all,We have configured one custom topic with incident mangement usecases,At the end we are asking Is there anything else i can assist(All set) ?If user chooses yes,then we display all the topic to end user ,where user can either choose relevant to...

I'm taking text input from user before creating an incident via virtual agent. But text input is returning null when I'm using it.In my case I'm taking issue description from user and using that input in short description of incident creation but it ...

Suppose I have two groups A and B, I want when 1 resolver from group A logins, it should see incidents only that belongs to his assignment group and same for group B resolvers in SOW  As of Now, it displays all incidents to resolver regardless of the...