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2 hours ago
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an hour ago
This is likely happening because the ITIL role in ServiceNow's base system configuration includes the template_editor role.
template_editor Role: A user with the template_editor role is permitted to create personal templates for their own use, as well as modify or delete templates they created.
If you want to restrict for single user then apply ACL for it,And if you want to restrict all user with ITIL role then remove the template_editor role from ITIL role.
Thanks!
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an hour ago
This is likely happening because the ITIL role in ServiceNow's base system configuration includes the template_editor role.
template_editor Role: A user with the template_editor role is permitted to create personal templates for their own use, as well as modify or delete templates they created.
If you want to restrict for single user then apply ACL for it,And if you want to restrict all user with ITIL role then remove the template_editor role from ITIL role.
Thanks!
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48m ago
Hi @swethasathi
ITIL user can create templates for incidents, what you want to achieve here.
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
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Cheers,
Prashant Kumar
ServiceNow Technical Architect
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