Add a stage does not close the REQ

[Chirag Pathak]

Hi Community,

I have flow which ideally should be closing the RITM and REQ once all the SC_TASK are closed with the help of "Add a stage" in the flow it is closing the RITM but not the REQ. Is there something I am missing with that?

[Hemanth Naik · Accepted solution]

Hi @Chirag Pathak , After your sctask action add one more action called update record in that add conditions

stage- completed and state as closed complete then it will close both req and ritm

[Chirag Pathak]

Yes thanks that also works but Add a stage ideally should be closing the REQ and the RITM. The business rule "Close parent if required" should be active in order for that to work and just figured out that OOTB business rule was inactive. Thanks for the help though!