Hi,
We have 3 applications in our project with its own assignment groups. All these 3 are interconnected so we have implemented the ticket reassignment feature between these teams. let us suppose team1, team2 and team3 are the 3 assignment groups. If the ticket is created at team1 and it is getting assigned to team2, then all the notifications should be sent and received from team2's email box as per our configuration. If suppose the team2 is resolving the ticket and caller replies to the resolved notification email, then reply email from caller is received in team2's email box and the status should be changed from resolved to assigned, which is not working as we expected.
Note: We are checking recipients for these teams in update inbound action.
new ToCheckRecipients().checkRecipientteam1(email.recipients) - this is the condition we have written for team1, if i want to check other team's recipients, how do i add them here?
How can i achieve it? Any ideas since this is bit complicated for me?
