Hi Devs!
Hope y'all doing great!I come here with a question, my customer's requirement is to create an incident from Virtual Agent but prior that, see if there is a similar incident already created based on the short description provided.
Now, I can see that there is an OOB Topic called "Open IT Ticket 2.0" that contains a topic block "Add Comments-Similar Incident", it uses a Predictive Intelligence Similarity Model to find similar incidents and here is where i'm facing the issue, the similarity model is not finding the similar incidents from the caller.
I already trained the model, i'm not really sure if i'm missing something, here is the similarity model.
Has anyone has a possible solution or another idea to find similar incidents from VA based on the Short description?
