Hi,
What I need to do is the following:
User starts a chat with a live Agent. From Agent Workspace window agent assists the user and creates an INC. When the INC is created my customers would like a link to the created incident to be pushed in to the Active Chat window Automatically. Something like "I have created an Incident to help with your issue, please see INCXXXXXXXX for further details." And then when the INC number is clicked it redirects the user to the Created INC.
Currently in Agent Workspace it looks like the following when you create an INC for the user, but doesn't push anything in to chat
