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Add message as comment in Virtual agent

SS1510
Tera Expert

Hello,

i have a requirement , there is a decision field in Virtual agent which is --- would you like to add a comment and there are 2 choices yes/no if user dont select yes or no and type the comment instead of selection 2 choices then it should add as a comment, is anyone have idea how to do 

8 REPLIES 8

Ankur Bawiskar
Tera Patron

@SS1510 

share screenshots.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron

@SS1510 

Would you mind closing your earlier questions by marking appropriate response as correct?

Members have invested their time and efforts in helping you.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

SS1510
Tera Expert

@Ankur Bawiskar 

SS1510_1-1762183274570.png

If instead of selecting yes/ no  , end user type the comment then that should be consider as comment

 

@SS1510 

I doubt this is feasible.

Did you try sending text and see if you can grab that?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader