Add message as comment in Virtual agent
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4 weeks ago
Hello,
i have a requirement , there is a decision field in Virtual agent which is --- would you like to add a comment and there are 2 choices yes/no if user dont select yes or no and type the comment instead of selection 2 choices then it should add as a comment, is anyone have idea how to do
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4 weeks ago
share screenshots.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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4 weeks ago
Would you mind closing your earlier questions by marking appropriate response as correct?
Members have invested their time and efforts in helping you.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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4 weeks ago
If instead of selecting yes/ no , end user type the comment then that should be consider as comment
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4 weeks ago
I doubt this is feasible.
Did you try sending text and see if you can grab that?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
