Add message as comment in Virtual agent

SS1510
Tera Contributor

Hello,

i have a requirement , there is a decision field in Virtual agent which is --- would you like to add a comment and there are 2 choices yes/no if user dont select yes or no and type the comment instead of selection 2 choices then it should add as a comment, is anyone have idea how to do 

8 REPLIES 8

@Ankur Bawiskar 

How can i grab the text 

@SS1510 

As mentioned I think it's not feasible.

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

If user cannot type on 'please enter your response'  , for ex it becomes read only then also the requirement can be completed , do you have any idea how to do that?

 

@SS1510 

not very sure on that.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader