Add message as comment in Virtual agent
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4 weeks ago
Hello,
i have a requirement , there is a decision field in Virtual agent which is --- would you like to add a comment and there are 2 choices yes/no if user dont select yes or no and type the comment instead of selection 2 choices then it should add as a comment, is anyone have idea how to do
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3 weeks ago
@Ankur Bawiskar
How can i grab the text
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3 weeks ago
As mentioned I think it's not feasible.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
@Ankur Bawiskar
If user cannot type on 'please enter your response' , for ex it becomes read only then also the requirement can be completed , do you have any idea how to do that?
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3 weeks ago
not very sure on that.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
