Adding search functionality for category in the incident form

[sudhakar kondap]

Can we add  search functionality for category in the incident form, as it is choice field I don't think so , if it is possible can anyone guide me - aim is to get category sort  For example  if we provide software in the search(if configured) if we have  three choices  containing software will sort and visible

[Shivalika]

But @sudhakar kondap  But this will not make it a reference field, it will just allow searching.

[Vasantharajan N]

@sudhakar kondap - Adding link to the ServiceNow docs

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/field-admini...

[sudhakar kondap]

Thank you 

Vasantharajan N

[sudhakar kondap]

the main idea for this is to link the search to category and subcategory. for example, if in category i search for "Salesforce" it will show me which categories have this word along with each subcategory it belongs to.

So if Sales force appeared in 2 subcategories and no categories, it will show the breadcrum the category that leads to its subcategory. and if you select the subcategory, the category it belongs to will be selected as well.

The best example i have is when doing reporting and i look up the word "city" in this example

you see that it  appears in 2 different places and follows the bread crum as far as it can go. in this case, it's just category and subcategory. Can we achieve this after providing search functionality?

[Shivalika]

I just understood @sudhakar kondap  You just wanted to add search functionality not convert to reference. Got confused with the wordings, yes that dictionary attribute should be fine.