Additonal Comments not visible for snc_internal role

[indrajeetma]

I have created a custom table which is extended by Task table I have a user which is having 'snc_internal' role only my requriment is that to "snc_intenral" role user show additional comments on form so he can post into it I have tried creating table.none(read), table.*(read), table.comments(write) sla to snc_internal user but still its not visible to it the requriment is all field should be read only expect additonal comments . How can I achieve 

[Dhana3]

Hi @indrajeetma ,

Can you share a screenshot of what exactly the visible and ACLs too?

[Ankur Bawiskar]

@indrajeetma 

you should first create Table.Comments (READ) ACL and add snc_internal role

Then Write Field level ACL will allow them to write.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[indrajeetma]

I tried this but not worked

[Ankur Bawiskar]

@indrajeetma 

Did you debug using Access analyzer and see which ACL is blocking?

[Vancouver Release] Customers gain enhanced access visibility with ServiceNow Access Analyzer 

Ensure Table.None WRITE ACL also allows snc_internal to write.

Without this it won't allow.

If my response helped please mark it correct and close the thread so that it benefits future readers.