Agent can hear the new Chat Sound even when agent is offline/online in Agent Workspace

venkatMV
Tera Contributor

‎07-31-2023 04:22 AM

Agent can hear the new Chat Sound even when agent is offline in Agent Workspace

 

 

Currently, one of our Agents can hear the new chat sound whenever he opens Agent Workspace and click on 'Status Button' on Agent Workspace to change the status. 

He can hear the sound even when there is no new chat or else are they missing any notification ? 

 

@Ankur Bawiskar , @Ravi Chandra_K 

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Jesufair J
Tera Contributor

‎08-01-2023 07:07 AM

I believe it could be an issues, better check with ServiceNow support.

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