How to track % of relevant changes with documented successful testing before deployment

Setting Survey Question answer with Default Value

Hi Team, We have a Survey question called Employee Department, so when User clicks on the survey link, after loading the survey form, the Employee Department should auto populate the value, of logged in user's department. Can anyone help with this qu...

ServiceNow and SailPoint Identity Security Cloud Integration

Hi team    We are looking to integrate ServiceNow and SailPoint's identity security cloud to manage access request from both the platforms.What we need to achieve:1.  To be able to manage access from ServiceNow side, which redirects the provisioning ...

Hide Sensitive Information from the Activity Feed

When logging a specific catalog request, an event/email notification is sent via email to the requestor containing a password. By default, this email is added to the activity feed on the RITM. This means any ITIL user can view the email and obtain th...

Reassignment counter increased by 2 for single change in assignment group

In my ServiceNow instance Reassignment counter is getting increased by 2 for single change of assignment group. This is an intermittent issue. As per ServiceNow support this is occurring due to custom "Save" button on form. Following is the condition...

bar widget platform analytics dashboard

We are moving slowly to PA dashboards.  The new bar widgets are displaying totally unnecessary data information and a mouse over effect. - can I get rid of the mouse over effect (yes I did untick the box, but with no change)- the bar graph shows inst...

Add message as comment in Virtual agent

Hello,i have a requirement , there is a decision field in Virtual agent which is --- would you like to add a comment and there are 2 choices yes/no if user dont select yes or no and type the comment instead of selection 2 choices then it should add a...

How to add Latest comments in virtual agent

I have a requirement to add Latest comments on incident on Virtual Agent Card,  I have to show short description, state and latest comments. When i am adding the comments field on card latest 3 comments are showing , i want to show only 1 latest comm...

How to redirect from List page in workspace to Classic view record

Hello All,  I have created a custom workspace with a List Page Template. I have configured the lists I want to display and they work well.My problem is that when I click on a record link I want to display the record on the classic view, I'm not sure ...

Decision Table

Servicenow Integration

can Anyone explain about the integration, and how many ways for using them and what difference Between Them .

Difference Flow Designer vs Workflow

Flow is the modern, recommended tool for building automated processes in ServiceNow, featuring a low-code, visual interface with reusable actions and better integration capabilities. Workflow is the legacy tool, which is still supported but less intu...

Make Rejection comments mandatory when an approver rejecting from email

Hi Team, I have a requirement, When approver reject a request via email  Make Rejection comments mandatory. Kindly suggest some approach to complete this requirement      

Having Trouble Getting a Catalog Variable’s Display Value to Show in Service Operations Workspace

Hello,  I’ve got a catalog variable called departing_customer (reference to sys_user). On the catalog item form, I already concatenate the user’s name, employee number, and title — so it shows something like:John Smith – 12345 – Software EngineerThat...