Hello ,Is it possible to disable the OOB "Attach button" to include the KB link, and replace with two separate buttons there (Add Internal, Add External) that will insert the link to the Internal Work Notes or Comments (customer visible) fields resp...
I use a web based AI to review my code and I was surprised by one of the issues identified. It has to do with a script that queries a table and deletes the resulting records. My code follows this pattern:var gr – GlideRecord(‘table’);gr.addEncodedQ...
How can we create Problem and Change using Virtual Agent Chat? Is there any Process?
Hi Community,We’re looking for guidance on a platform pattern for enforcing PII redaction in list view exports across all interfaces in ServiceNow.Requirement summaryExport from list views must exclude or nullify PII fields using a centralized mechan...
We have created new now assistant VA & given knowledge base as information source. functionality wise it working fine. However, we are currently facing an issue related to branding customization. We are using the default branding settings, which prov...
Hello, How should i make the variable set in question field of type checkbox as Project Number not found / Multiple Project Numbers / Not Applicable / Unknown (enter manual note) in which only (enter manual note) this part should be made bold. Thi...
Do we have out of the box Virtual Agent topic which can reset Entra ID password? Given how common this issue is, I was expecting an OOTB solution(VA topic). However, I couldnt find any documentation related to it, which is unexpected and quite surpri...
I am trying to enter a value for a variable on Sctask and once I hit the save button, the values were not saving. I checked the UI policies and client scripts and all and nothing is impacting it. Also we are facing this issue after we upgraded our in...
Hi Team, I have a requirement, When approver reject a request via email Make Rejection comments mandatory. Kindly suggest some approach to complete this requirement
Hi Community,Need to allow end users update the Urgency of their active incident tickets in Service Portal?I'm looking to add either:->An Urgency dropdown, or->An Edit Urgency buttonon the ticket details page so requesters can update the urgency of a...
Hi Team, I hope you’re doing well. We’re looking to integrate ServiceNow’s Virtual Agent with SharePoint to allow users to access SharePoint content directly through the Virtual Agent.For example, if a user inquires about the leave policy, the Virtua...
Hi Community,We have a requirement where SLA calculations should be based on the Assignee's time zone. To achieve this, we created a custom Time Zone Source = Assignee's Time Zone, which retrieves the time zone from the assigned user's record.Howeve...
What is workflow module in details
I have a flow in my Virtual Agent that, at a certain point, asks the customer if they would like to speak with an agent or open a case.When execution reaches this step in the ATF, it throws the following error:"Cannot invoke 'com.glide.cs.qlue.entiti...
All the users language is already set to different languages (french,canada,english) however I can see still the user preference table is not updated by default.As dynamic translation for email needs this user preference table for language is to be ...
