When I input text into the Virtual Agent, I sometimes receive the response, 'I will confirm that this is accurate' from the bot. Is this feature typically related to Contextual Search?"I want to modify this response message.Could you tell me which to...
As part of upcoming enhancements to the Change Request module, we are planning to remove the "Update" and "Follow" buttons from the Change Request form UI. This change is being proposed to simplify the user interface, reduce unnecessary user actions,...
I’ve been using the inbox feature in SOW to manage my workload, and I noticed that at some point in the middle of the day, my inbox was automatically cleared and reset. After checking through some community discussions, it seems that this might be a...
Hello,I am attempting to use GlideDate to calculate the difference between today and a saved date, but I keep getting the time included with the GlideDate object (even though everything says that doesn't happen. I ran this script as a test: var today...
Hello Community,I need help creating an OnChange client script that adds business days to a date field based on a category selection, while skipping weekends (Saturday and Sunday).Requirements:When category = "Hardware" → Add 5 business days to the d...
I want to manipulate this section to add more buttons etc
Hi, I just want to have the fields left as empty up to the user to be modified and filled:- Implementation plan- Risk and impact analysis- Backout plan- Test plancurrently once I remove them from the template and try to save it then the template asks...
Hi Everyone,I've cloned the Virtual Agent widget and successfully added it to the Service Portal. However, it's currently only visible on the home page. I need it to be visible across all pages of the portal.Has anyone faced this issue before or know...
Hi, I am using a dynamic choice to show active p1 and p2s in VA designer. I have set the default message as this: However when in the chat it displays back to me like this: Does anyone know how to remove the other text?
Scenario To compose and send an email out from a Problem ticket, so it is shown in WorknotesGiven a Problem a ticket
Hi All, we have a requirement to add a "Pending/On-Hold" button in the Problem Ticket screen. The purpose is to pause the SLA when the root cause analysis depends solely on a third-party vendor.Additionally, this button should be visible only to the ...
Hello Community,I am having interview on next can you share possible interview questions and real time scenarios for the experience (1-2) years on ITSM.
Hi ServiceNow Community, I'm having trouble deploying a UI component to my vendor instance and need some help. THE PROBLEM:OAuth gives me: "Current profile vendor-basic uses method oauth which is not supported"OAuth-MFA gives me: "Current profile ven...
Hi Team , we are unable to modify dashboard which is created by owner getting error ,
