Service Operations Workspace My Lists - Can't edit
Service Operations Workspace My Lists - Can't edit - I'm a full admin and I can't edit my own personal lists
Forum Posts
How to customize notification email subject with dynamic date/time in ServiceNow OHS Incident table?
Hi Community,I am working on a Health and Safety catalog item in ServiceNow.When a user submits the catalog item from the Service Portal, an incident record is created in the sn_ohs_im_incident table, and a notification email is triggered.I need to ...
Assistance needed restoring a 7.5 TB ServiceNow-provided MariaDB SQL dump
We are currently trying to restore a 7.5 TB MariaDB SQL dump provided by ServiceNow into a customer-managed MariaDB environment for historical data querying and archival purposes.The target MariaDB server is running the same MariaDB version as the so...
ServiceNow Integration with Salesforce
Hi,Recently, I have tried to integrate ServiceNow with Salesforce using OAuth 2.0. But in the salesforce I can't able to find the New Connected App in the App manager instead there is New External Client App. Even when i click on it is showing that i...
How to allow multiple selection in catalog item variable?
I want to have the effect in the screenshot. However, can't find a variable type which allows multiple selection. Thanks.
Resolved! script include filter not working on company table
Hello team,I am trying to filter out the company in company table which are used in "Business Application" table .I have created script include which is in different scope than global scope and accessible from is "This application scope only" Script...
For organizations that have adopted CSDM 5.0, what enhancements or changes have you implemented ?
For organizations that have adopted CSDM 5.0, what practical enhancements, quick wins, and process improvements have you implemented across Incident, Problem, and Change Management?What CSDM 5.0 driven improvements has your organization made to Incid...
CSDM 5.0 Adoption for Incident, Problem, and Change Management – Recommended Improvements?
Hello Experts,Our organization has recently adopted CSDM 5.0, and we are planning to leverage it within our Incident, Problem, and Change Management processes to improve service visibility, ownership, impact analysis, reporting, and operational effic...
Servicenow Salesforce Integration Error ?
While I am trying to authorize servicenow, I am getting this error message ?? Don't know what I am doing wrong. Can anyone help me with this ??dev332702.service-now.com/oauth_redirect.do?error=invalid_request&error_description=missing+required+code+c...
Live agent remove attachment icon
Hi everyone,We are using Agent Chat (Live Agent) on the Employee Center (ESC) portal, and we need to completely remove the file upload (paperclip) icon from the chat input box to prevent users from uploading attachments.
How to configure Post Incident Report
I want to add related records to the PIR tab on Major Incident workbench. How can i configure it
script include filter on the user record not working
Hi Folks,I have a requirement where i have to filter the user based on some criteria and iam returning the sys_ids of the users in the string format " , " separated .But when i go to user table and add filter Sys_id isOneOf= javascript : my scr...
Field Encryption Module configuration by Script type in Module access policy
Hi Everyone, I have a requirement involving Field Encryption (KMF/Platform Encryption) on the Incident table. - I have created a custom field and want to encrypt it using KMF/Field Encryption.- The Incident Caller should be able to view/decrypt the e...
ServiceNow Cribl Splunk integration
Hi All, We are considering the feasibility of integrating ServiceNow with Cribl and Splunk. The scenario is that in connected mode, ServiceNow will send ITSM information to Cribl that will maintain last good state information. In the event of isola...
Change the default text "This template will update the record as follows" within preview template
Hi I want to update the default text that comes when we click preview on any template. Attached screenshot for reference.Any help would be appreciated
