Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

fix: Change Task Status modifcation

Make the change task status pending until the change is approved and then move to open once all approvals are completed.Additionally, when a change is closed incomplete, make the change tasks cancelled.  when Ctask is created, set state = pendingwhen...

AaravOjha by Tera Contributor
  • 325 Views
  • 5 replies
  • 0 helpfuls

create incident and request from the same catalog form

Hi Team,We have a requirement to streamline the process of ticket creation. The business would like to avoid maintaining multiple forms and instead use a single catalog item/form. Based on the selected "Type of Issue", the system should automatically...

PK14 by Kilo Guru
  • 388 Views
  • 5 replies
  • 0 helpfuls

UI action

Hello all, I have created a Cancel UI action button on the form, i) this button should be visible only when all the related tasks of that particular record are closed, if any one task      record is in open state then the button should not be visible...

BhupathiC by Tera Contributor
  • 285 Views
  • 3 replies
  • 0 helpfuls

voucher issue CSA

Hi i have completed my CSA training but not receive the voucher yet and could'nt claim the voucher pls help me on this!        THANKS AND REGRADS!Sravani siripurapu

raghav2323 by Mega Contributor
  • 293 Views
  • 2 replies
  • 0 helpfuls