Hi,I am developing the exact replica of problem table and my table is almost about to end but, I'm stuck in one thing like in problem table we have UI actions buttons to change the state of problem . but in my custom table i want to create same UI ac...
Hi, my question is, I want to know about the out-of-the-box functionality behind the on-hold reason field, like when I select the state "on hold," the on-hold reason populates, but when I put the state again in "work in progress" or any other state, ...
Hi Everyone, I’m learning ServiceNow and looking for proper detailed notes or learning material that explains modules with practical examples. I specifically want resources that include: ServiceNow Fundamentals - ITSMIncident ManagementProblem Manage...
Hi, Users can initiate chat from esc portal and connect to Live agent using AWA(Advanced work assignment). Now we have deployed Azure chat bot in Teams and want to connect to ServiceNow live agent. Please help what are the end point URL need to share...
OOB similar incidents solution definition is there i activated and trained it when i tested it is working.but when i create an incident in sow in side agent assist this similar incidents is not showing and for that i configured agent recommendations ...
I'm studying for the ServiceNow CAD exam (Zurich 2026) and running into conflicting practice questions around features that have changed across releases, Things like GAC, Studio, Workspace UI in GAC (removed inQuebec), and certain plugin deprecations...
What is Formula in Form Builder
Hi friends, Our team has been tasked with implementing ServiceNow's On-Call Scheduling for ITSM with SendWordNow instead of Twilio. Has anyone successfully done this using the OnSolve plug-in and not the API? Any scripting ideas for specifically send...
Facing this issye- There are issues in your ServiceNow configuration. Invalid ServiceNow credentials for <instance name>.I provided all of the credential to datadog user account.And also try for Oauth2, but both not connected, Still broken. Can anyon...
Hi folks, Following the Zurich Patch 7a update over the weekend, admins and ITIL users were no longer able to add approvers to REQ and RITMs from the related list, in our instance. I've applied the workaround, as per SN support doc - https://support....
We just upgraded to Zurich. Now, when trying to manually change an approver in Prod, it will not allow. We did not see this issue in Dev and Test. Does anyone know how to make it so we can change approvers manually in the RITM? Thank you!
I created two variable name as "Assignments Group" as a reference field and refer it to Group table , and "Assigned To" and refer it to the user table , if there is a single user in the assignment group then the user should set auto in the assigned...
Hey , I am using a custom modal inside my UI Builder which contains a Textarea labelled Comment. I am currently setting the value of the textarea to a client state parameter . And on the button click event EXECUTE Data Resource.The problem is that ,...
Hi All,We are facing an issue with Live Agent in Service Operations Workspace.Our agents are not dedicated only to live chat support — they also work on other modules in ServiceNow. Because of this, they typically:Set their status to AvailableKeep th...
