According to Zurich release, if the knowledge Base contains "Release Version - 3", the associated articles to the knowledge base will hide the related list sections such as "Can Read, Can Contribute, Cannot Read, Cannot Contribute". #Here is the sour...
Hi All,I have created SLA, Based on affected users location time zone . we need trigger SLA. IN Timezone source i have added task.u_affected_user.location.time_zone, but still its not working. Please find the below. Please help me on this screenshot ...
As a requester, I want the attachment added field in the RITM (sc_req_item) record to automatically display the number of attachments uploaded when submitting a catalog item request with a mandatory attachment,So that the request record clearly refle...
I have a requirement where users who either have specific roles (u_cmdb_mgmt, asset) or are members of a CI's managed group should be able to create, update, and delete CI relationships in the CMDB.I've implemented a script that checks for these cond...
Hello, I have this by the look, very simple business requirement, but I do struggle with it. For one of the catalog item, there's a requirement to show in field "Organization" only those departments, which have parent = empty and code!=obsolete (modi...
Hello Experts, I have a report with assignment groups, Now i want to get that scheduled based on the group to the respective manager. The report has 20 rows and each row has a assignment group with the incident count. I don't want to send the comple...
Hi Team , Hust wanted to know the overall score How its getting calculated and from which table the data coming from ?Based on that we need to create a report . Thanks!
Hello,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical issues and ...
Hi All, I have a requirement to add task sla to the custom table when record is created.I created an SLA Definition with retroactive start and set as "Created" but task SLA is created only when I update anything on the record. Appreciate if you help ...
Hi Friends,Can you please help to find the license metric for Akamai Managed security service 3.0 license and Bot Manager license. Thank you
Hi Team , Good day!by Looking this health matrix, looks like overall score calculating based on completeness , compliance and correctness .I need to implement this on PA dashboard ( overall score percentage based on CMDB group)i believe we need to us...
Hi all, I need support, i need to translate the names of Inherent Assessment, Control Assessment and Residual Assessment. I know that i need to go to the table sys_translated_text.list, but the problem there its there, i need to find the table who ha...
Hello EveryoneI need to add two fields here exercise method and sub method in the activity sectionThe requirement was in the Business continuity workspace under exercise we have detail tab. In that we have activity section . so , we need to the field...
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...
In one of our VA topics, we use a Dynamic choice input that references User table; and the bot takes significant amount of time to fetch & display user records during a conversation. We're using Tokyo version & we have about 20k actives users and it ...
