Resolved! Variable typ = Multi Line Text
how many characters can this variable typ handle in a built formular.
Forum Posts
AI Agent in combination with Control Indicators
Hi, Context:We are using scripted control indicators for several of our control objectives.However, this is of course limited to what JavaScript can do within the ServiceNow platform.Now, we are exploring the possibilities of AI Agents which will cle...
ServiceNow Patch Summary Details Email sending to End User
Can we trigger the email from ServiceNow Support Portal to our team/team members? I want to know the process like how to create the report and send to end user.I'm having access to schedule the patches upgrade in ServiceNow portal for my instances an...
How we can create record producer using card api?
I want to create record producer using Card API. but it is creating RITM request instead of record product. could you please tell me how i can create the record producer using card Api don't want to use glide record. Below is the script i am using t...
Seeing embedded link for ServiceNow VA in MS Teams chats when you paste a link in chat with anyone
We recently enabled ServiceNow Virtual Agent bot on MS Teams and enabled it for all org. Now when anybody pastes a ServiceNow link in MS Teams chat with anyone, an embedded link for VA gets added to the message. Before sending the message it can be d...
Resolved! How to change Now Assist Virtual Agent Icon?
Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....
Unable to see response template icon in SOW
While creating a response template, I selected the Change Management group for visibility. However, that group does not have the "sn_templated_snip.template_snippet_writer" role. When I attempted to add the role to the group, the system did not allow...
Resolved! getCategories on SOW Create Change Request Page
On the Create Change Request page in SOW, an API called getCategories (/nav_to.do?uri=sys_ws_operation.do?sys_id=57c1b71f77b73110b595aeb4bb5a9903) is used to pull back the filters for Standard Change Templates. In my OOTB PDI, this retrieves a list o...
Data Import from attachment through Record Producer
Hi Folks, Currently i am working in a requirement where i need to load data from attachment in record producer to the target table using data import. Below is the script created which is creating data source but data is not getting loaded in target t...
how to build query ?
Hi Everyone, I want to use copy query for below screenshot but when i do copy query after running i am getting below "sys_created_onONThis week@javascript:gs.beginningOfThisWeek()@javascript:gs.endOfThisWeek()^work_endONThis month@javasc...
Show Catalog, category and catalog item in Servicenow Configurable workspace
I have a requirement in which I need to show catalog items like this but the catalog id and category are few that I need. what I did was I dublicated catalog item page from CSM Workspace and then when I tried to give catalog id in Body In ui builder ...
Propose Change on the CIs is disabled for non-members of the associated support group
Trying to implement propose change option in the change form.Idea is to include the check box stating CMDB Update Required.Once the check box is marked, there is task for the CMDB team to validate if the proposed changes are valid.If the task is clos...
How to Capture a Performance Analytics dashboard in Update set or export the PA Dashboard?
Hello Everybody, How can I capture a Performance Analytics (PA) dashboard in an update set or export the PA dashboard?I created a dashboard as per the requirement, but I’m unable to find an option to export the PA dashboard or include it in an update...
Resolved! gs.hasRole('anyrole') return true for admin
can anyone please tell me why gs.hasRole('anyrole') is giving true for the admin and not for the other and also how to override this case that it must apply for admin too can we actually do that ?
Service Portal Widget
Hi All! I would like to know how can I apply this widget that pops up during ticket submission on the portal to my order guide. I saw that this is a SC Widget but I cant find a way to make that pop up when the user clicks the "order now". Thank you
