Hi Team, We have received a requirement to initiate a virtual agent chat based on schedules "8-5 business days excluding holidays" , Here we need to display welcome message based on business hours and allow user to initiate a chat.1. If off business ...
Hi Everyone,We have already configured a greeting message for virtual agent chat window. But Now we need to display a welcome message based on business hours and non-business hours. We are using lite version of the virtual agent chat and Right now we...
Hi Team, Is there any out-of-the-box (OOB) dashboard available to monitor the health of a business application, along with the associated infrastructure, batch jobs, and integrations for that service? If a consolidated dashboard is not available, are...
Hi folks. We would like to add the author as a visible field on our Knowledge article forms. Can someone show me where this logic lives so that we can make the author visible when viewing the Knowledge article?
Hi Team,I am working on an embedded list (child table) inside a parent form (Outage → Impact Type tab).** RequirementWhen a user updates AP Impact (or other region fields) in the embedded list, I need to:Automatically calculate Total ImpactSet the va...
How to update the risk factor fields and risk factor values. I mean where we can update those fields.For Example: If we have risk factor field like outage required. So, I want to change that field as like expected service outage required and also val...
When ever an incident is assigned to the User , after one hour if user doesnt send an acknowledgement email i need to send an reminder notification to the assigned to person, is it possible to acheve this requirement
We are currently wanting to put Statement of Work (SOW) information to capture costs by Vendor. Is this a place in ServiceNow that is capable of capturing this information when a SOW is created for project work?
HiConfiguring ESC, I want to add quick links to create incident, which directs me to a page where I have categories shown like Hardware, software, and others, then in the Hardware - related catalog items, which page should I take when I create ESC qu...
Hi everyone,We are using "load_active_only = true" code to keep current conversation history and it is working fine. Thanks to @Mark Roethof . But when a case created is opened, it is observed that multiple interactions are associated with that HR ca...
Hello all, We have Dashboards that contains reports and Performance analytics reports along with Interactive filters. But moving forward when we upgrade our version to Australia, these dashboards will still exist in the system, but few reports or cus...
I am facing difficulty to solve this and when i login with membership user that return the all group incident insted of self group incidents . I created 2 user and assign group Network , and provide role itil but it return all incident of all group ...
I have the existing reports are in place and i have created the platform analytics dashboard and added few data visualization using add element.The question here is, can we add the reports to this dashboard similar to the classic dashboard since ther...
Hi Community,I am trying to enable the Virtual Agent Voice (Speech-to-Text) microphone icon for a custom Service Portal chat widget, but the option seems to be completely missing from my instance.Environment:ServiceNow Version: YokohamaScope: Global
Hi all, We do have some published policies. But those are not executing. Below image is just for reference.How can we check the execution of the schedule jobs if they are there.Thanks.
