Agent messages not received by end user

[Royal1]

i did teams to SN integration and trying to connect the live agent

when i click on the live agent option, agent get chat request queue option and accepted ,but when agent send the message - it is not showing in the end user side, chat is stuck like below,

help on it

[SoniaShridhar13]

@Royal1 Hi! https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1227417

please refer to this article above, please accept the solution & mark helpful if it helps..

Thanks,

Sonia