AI search disable

Debosree Sinha
Tera Contributor

‎06-25-2023 02:05 PM

Hi,

I would like to know if I can disable AI search topic from default Chat setup(Conversation Interface->settings).

I've tried to configure the AI search functionality for my CA territory.But, at the last step , when i tried to add bot to the portal , I added Hub portal which our territory is sharing with others.

Issue is that branding applied on CA is getting reflected for others.

 

DebosreeSinha_0-1687726901135.png

So, I'm trying to disable AI search functionality altogether for now.Is it possible to disable as default experience has AI search topic already connected?If yes, kindly let me know the steps.

 

Thanks D

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Wardma
Tera Guru

‎07-21-2023 07:54 AM

You can navigate to the location in the picture and disable agent search in the default greeting. 

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