How to remove chat bot icon from service portal theam?

[jayu271]

[Ravi Chandra_K · Accepted solution]

Hello @jayu271

Greetings!

If you are using Agent Chat configuration

- Service Portal > Agent Chat, and deactivate the record concerning your portal 

Refer this video: https://youtu.be/F5Y57RMNn7U

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

[Ravi Chandra_K · Accepted solution]

Hello @jayu271 

Greetings!

Go to system property and search for com.snc.guided_tours.sp.enable . Set this system property to "false" the menu item will disappear.

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

[Ravi Chandra_K · Accepted solution]

Hello @jayu271

Greetings!

If you are using Agent Chat configuration

- Service Portal > Agent Chat, and deactivate the record concerning your portal 

Refer this video: https://youtu.be/F5Y57RMNn7U

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.

[Shekhar Navhak1]

Hi @jayu271 ,

To remove the virtual agent from the footer of the theme, follow the below steps:

1. Go to Service Portal -> Portals

2. Now, open the Theme record for this portal

3. In the theme, open the 'Footer' record

4. Now remove the following code in the 'Body HTML Template' in the widget and save.

<div>
<widget id="sn-va-sp-widget">
</widget>
</div>

[Mark Roethof]

Hi there,

There's not one solid answer for this, as the Virtual Agent client can be added in multiple ways on your portal.

Already like two comments by others:
- Check Agent Chat configuration
- Check if the Service Portal widget (or a cloned version) is embedded in a Header/Footer

Another option:
- Check if the Service Portal widget has been added as widget instance on the Index page of your portal (and perhaps other pages)

Kind regards,
Mark

[Ravi Chandra_K]

Hello @jayu271 

You can follow either of the method based on how it is configured in your system.

If it is agent configuration, I beleive what I have mentioned will work.

If it is OOB service portal, follow Shekar's approach.

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra.