Alert popup on an incident record when a condition is met.

[ccurtis]

I have a need to have an alert popup on an incident record should the called be a "full Service Customer". Our helpdesk services both internal "Full Service" and external "Non-Full Service" customers. I was wondering how do I go about doing this. we determine if a customer is internal or external from a field on the incident record form. Any help would be much apricated in this issue.

[Jordan Vignoni]

Assuming that "Customer Type" is a field on the table used for customers, and this applies to every record for everyone who views the record, you could do an onLoad client script like this: