Hello Experts,I have to create a VA topic to display kb articles from particular knowledge base only... should I use OOB search fallback topic here? Or I should create contextual search? Please help me with passing input parametersAlso, Please sugges...
Am configuring the ESC Mega Menu option, i have added the finance group in the taxonomies as below. However, the Menu for "FINANCE" in the Employee center option is not showing as below : Can anyone advise me ? Thanks in advance
Hi experts, The user need to create report on incident_metric table . But we cannot give him any admin access according to the requirement. So I tried to create a new role. This new role can access application modules like metric_instane and metric_...
Hi Experts, Is it feasible to implement a Timeout in a Virtual Agent ATF test step? Can this be accomplished using a Run Server Side Script step, and if so, could you provide guidance on the correct solution?Thank you!
Hi All,I am trying to change the UI macro for the Dependency View of the Incident, Change, Requested Item etc..I can find the UI macro that is related to the same - task_show_ci_map (OOTB)Here is my system setup, I have an application and a service m...
Using the out-of-the-box configuration in CI Class Manager, I am trying to send in a JSON payload for an IH-ETL integration. When I provide a cmdb_ci_cluster_vip with a Name and IP, the IRE will match on the Name to an existing record and then updat...
Can I leverage ITSM pro license for Virtual agent pro functionality which is Actionable notification or I need to buy virtual agent pro license separately to use it?
Hello Everyone, I have a catalog form there I want to create an auto incrementing number field same as incident.
Hello Experts, Can anyone help me on how to add colors in variables values on multiple choices text in ServiceNow. Thank you in Advance
Hello, I am configuring the layout for our Incident form in Service Operation Workspace. I added the available fields for each section. My question is, how can I change the order of the sections. I added a Detail section and would like for it to d...
Hi Community, I need to create a script to check users that are inactive for the last 7 days and remove them from any roles and groups. I do not want to delete any user, only remove there ITIL license and groups they are part of. I need to print th...
When we impersonate end users with snc_internal role , script include returning null, else it is working fine Please help us here
Hello team,Greetings When updating the Case to a new Priority it did not cancel the old OLAs. when changed the Impact/Urgency on one Case to change the Priority and SLA. It did not cancel the old OLA's. Thanks,Krishna.
We have cart icon on header menu of Service Portal, this can be hide if we set below value to false but I want it to hide only when logged in user is from company A. for logged in user from other company except A it should be visible. {"enable_cart":...
Hi there, I would like to submit and automatically close a catalog item request from an inbound email. The catalog item is very basic and only has one variable (description - multi-line text variable) and only visible for one team, the idea behind th...
