How to create a case from a virtual agent live chat from the customer CSM portal.

Hi Experts, How to create a case from a virtual agent live chat from the customer CSM portal.  

When I try to close the sctask it is throwing an error saying that the mandatory details are not fil

When I try to close the sctask it is throwing an error saying that the mandatory details are not filled in, even though I filled all the mandatory details in the form.Please suggest.

Why is Knowledge article set as Active= False despite being in Published state?

I am facing an issue where I have multiple KB articles set to Active= False but Latest= True. What I observed is that they are being set Active= False while new versions creation or any modification. I went through the workflow for knowledge bases bu...

Related list not displayed in tabbed form even after the tabbed form switch is true.

Related list on the change request form is not getting displayed in tabbed form even after the tabbed form switch is set to true and user preferences system is true and user is empty. Please let me know what needs to be done in this situation ? 

The card does not work well on Virtual Agent

Hi,We have something like error on our virtual agent.You can see the gray circle in the attached photo, but actually, the knowledge should be displayed in card format at this gray circle part.It is the first time for me to face with this kind of phen...

Write a Client script to validate user input on a custom form?

How to restrict a specific group from accessing a specific portfolio in the SPM module

Hi All,Is it possible to open up a portfolio in the SPM module only to selected users?Example: We have a new portfolio called "Portfolio A" but all the users with a group "Group A" can access all portfolios and their project pages. What configuration...

Survey Actionable Message Notification Layout

Hi Experts, I have setup the Survey Actionable Message for Outlook and it is working as expected, only is that it is not showing in my outlook client the template layout as I want. once the email is sent in my preview notification I can see the layou...

This Story related to workflow

Azure DevOps workflow going to multiple assignment groups- this doesn't seempossible so l am wondering if we don't have two different workflows operatingdifferently. Like maybe one is our UAR process and one is merely an Azure accessrequest. l am not...

Category-Subcategory dependency in Service Catalog (Make variables dependent without scripting)

Hello, I am currently creating a catalog item. In this catalog item, I have two fields, titled "Domain", and "Category" Currently, I have these fields setup as Lookup Select BoxesThe table I am using is a custom table, u_software_categoriesThe "Domai...

can anyone share please share the list if user roles which are associated with ISTM application?

I am looking for the for the roles which are associated with the ITSM, ITBM and CSM module applications like incident management to calculate the actual consumption of the user license 

Interactive -cascading filter is not working

Hi all,I'm trying the interactive filter to filter out INCs created based on Application ID in the CI table. I created INTERACTIVE Filter on Cmdb_list table and selected display values as application ID. Added the target table is INCIDENT and selecte...