Limit Filter fields in list collector
Hello , Please suggest if there is any way to limit the fields showing up in list collector. Thanks
Forum Posts
Subflow Error as soon as I click any Action - But Subflow Works
Hello Guys does anybody seen this anytime. I have a Subflow what im using for a UI Action over a Code Snippet but the Subflow is crashing as soon as I want to edit him. Does anybody seen anything like that? Best Regards Mateo Bilandzija
how to restrict npctasks getting added
hi can anyone please help me with scenario for i need to restrict the ability to add Non-Production Change Tasks (NPCTSKs - Stage Deployment requests) to Chagne Requests that have been fully approved (By change control) to those that have the Change...
change case state to work in progress Api (In genesys)
HiHas anyone help me to find the correct Api MethodGenesys is integrated in instancewhen ever a user call The call will routed to servicenow and his case record should move to Work in progress.The case state should change to work in progress.for this...
Resolved! How to disable child tickets after connecting it Parent ticket
I wanted to disable all the fields in child tickets if it will be connected to a parent incident(not implemented). The only way to update it is thru the parent incident(which is already implemented) Any idea what's the best way to disable it?And enab...
Resolved! convert string to Glidedate
Hi experts, I am Tring to insert the records from one table to another table in my personal instance, I have got struck with one of field called "Valid From" which is string type and value of the filed is 'August 22, 2022' and i have same filed cal...
Skip a node in virtual agent
Hi, Is it possible to skip a input note totally based on a condition, we have tried script in "allow user to skip", but there is a skip button button after asking for input, but i want to skip always , without asking user to skip. Let me know if anyo...
Issue with "Inadequate Support for Binding and Printing Services on ServiceNow Community"
Hello everyone, The ServiceNow Community is undoubtedly a valuable platform for users seeking information, solutions, and guidance related to various aspects of the ServiceNow ecosystem. However, it has come to our attention that there is a notable d...
Servicenow Certified trainer
Hello team!Does anybody knows if I cab become a Certified Trainer? If yes, can you please share the path? Thanks. Miguel Rojas.
How to setup 2 different set of group members to rotate on alternate weeks for the same shift
How to setup 2 different set of group members to rotate on alternate weeks for the same shift.Example:Shift-1 6am - 6pm Week 1 - Group 1 membersWeek 2 - Group 2 members Please assist.
Report on SLA beaches with multiple group assignment,
Hello,We would like to know how to generate a report when SLA beaches if there are multiple groups involved.For example If an incident is assigned to Group A on a high priority issue , and after couple of days the incident gets re assigned to Group B...
Resolved! Consolidated Problem Management report (re-post)
Hi TeamNeed urgent help. I'm struggling to make a weekly/monthly problem report bcos we don't have a CMDB incorporated in our ServiceNow (Utah) platform. I need a consolidated problems report to include: Duration of the Problem ticketLast update to t...
Workspace - CSM/FSM Configurable Workspace Not found
I created a dev instance and working on with a Lab exercise. I don't find Workspace - CSM/FSM Configurable Workspace.
Virtual Agent to Agent Chat Interaction Record Short Description
Hello,I am working on Implementing ServiceNow's Agent Chat via Service Operations Workspace (SOW). What we are trying to do is when the users are in the Virtual Agent, and then are navigating the menus, and then they are transferred to a Live Agent, ...
reference field vs lookup select box
Hi experts,we have variable on record producer which has to show a specific field (u_can) which is a string field from user table.This can be achieved by look up select box but it is causing performance issue by loading very slowly.So I have tried us...
