Reports on sys_audit table
Hi Is it good practice to report on sys_audit table? or is there any alternative ways to do reports?
Forum Posts
How to add variables to SC Shopping Cart template in Service Portal?
Hi community, I'm working on the Service Portal and my requirement is to view some variable fields in in the SC Shopping Cart widget. I took the clone copy of the SC Shopping Cart widget and have added the angular ng-templates to the cloned widget.I ...
Mean Time to Resolve (MTTR) Report
How to Create a Report for Mean Time To Resolve (MTTR) for Incident using Performance Analytics?Please help me in this.
Resolved! Make checkboxes variables mandatory on record producer form submission
Hi All,I'm having a record producer where I am using 2 checkboxes variables ,for both of them I checked mandatory checkbox.But when I submit the record producer form, even if 1 checkbox is selected then the record is getting submitted. But generally...
Resolved! TypeError: Cannot read properties of null (reading 'rows')
Hello! I seem to be getting an error on a Catalog Task of 'TypeError: Cannot read properties of null (reading 'rows')' - This only shows after loading and references the error being in a certain client script. I have narrowed the issue down to two l...
Add date in scheduled reports.
Hello,I have a requirement for adding date in subject in scheduled report, how to add some dates?Example subject: ServiceNow Dump | (<from date> to <to date>)
Knowledge Base Analytics
Hello All, can anyone help with the following requirement. We have a customer service team that have created a large amount of knowledge bases they have asked if it would be possible to get some data Analytics for example how many views, who's used i...
Resolved! Add Knowledge Base to a Dashboard
Hello All I have a request to add a KB Homepage to a dashboard. But I cannot seem to add the entire homepage it looks as if I can only add individual KB's the issue is there is 182 Articles is there any way I can have all of it uploaded at once? ...
Restricting access to HR cases assigned to certain groups within HR Agent Workspace.
I need to give users within the HR Payroll L1, L2, and L3 groups access to the HR Agent Workspace, but to only be able to view payroll cases assigned to one of those three groups.The issue I am having is once I give a user the required roles to view ...
Resolved! Track why incident was created
Hello, we have an incident that's automatically created from an email and I'm struggling to find out what is making it an incident as opposed to a call. I've looked at flows, business rules, inbound email flows and actions, but haven't been able to f...
I have requirement to copy the additional comments and work notes from RITM to Request and Case form
I have requirement to copy the additional comments and work notes from RITM to Request and Case form. When an external user creates an request one case get's created and under that Request > RITM. I was trying to copy the additional comments and wor...
Resolved! How to get the ritim varable value on the notification template
Hi Team, Good morning!How to get the item variable value on the notification template?there is a variable "Meeting date and time " and then put the value "2023-12-21 12:38:38 and the item ordered then I need to trigger a notification for XYZ group a...
Trying to export data via script but getting "Available memory is almost depleted" error
I have created fix script to export almost 1lakh computer data along with few details from sys_audit table.The script is working fine for 4k data, but after that for more than 5k data fix script is automatically getting canceled with error message "A...
Resolved! Null Field as a Report Condition
I'm trying to create a report that shows tasks when a certain field is blank. However, when I use the operator "is", it's not allowing me to leave the Value field blank. It's making me choose the four options we have. I tried using the operator "is n...
Can I enable Problem Record access for end users on Employee Center?
Some Key and business users from our organization want to keep an eye on/track the Problem Tickets created for some repeated and critical incidents. They want to make sure that people are working on it, what is the current status, etc. Also, there is...
