i understand i need to get client key and password to be set up but how can i get pass the information on an API call from Servicenow over and the API SOAP response will contain a <Responses> structure with valid case information. <CaseInfos> structu...
Hi,I created a email notification to trigger when approval is inserted in approval table for service offering. while previewing notification it is displaying fine but notification is not triggering and can't see in email. Approvers has their email id...
How to populate email ID for logged in user with client script. I need to auto populate email ID in Catalog ITEM field. ThanksAshok
Hello all,I am rewriting the Fallback Topic for our organization, and listening in on the webinar from 7/5/2023 titled "Conversational Interfaces Academy: Improve the Virtual Agent fallback experience for better service". In this webinar, Tricia show...
Hello, I have added a filter in a module but i do not want user to be able to remove filter or modify it.how can i make not editable
Hi all,i am having requirement to resend emails for approvals using ui action i have a script i need suggestion resendThisApproval();action.setRedirectURL(current.sysapproval)function resendThisApproval() { var e = new GlideRecord("sys_email"); ...
what are the issues involved in creating new change type in ServiceNow?
Patch Management in ServiceNow CMDB.How Patch Management can be used in CMDB data into ServiceNow?What are the Plugins for Patch Management?What are dependency plugins for Patch management ?If I want to use patch management for alerts/Notifications i...
According to the users access we have to show only those table while creating report once we select "Source type" as TABLE and in "table" field we have to show only those table which they have access(PFA screen shot highlighted in yellow color).
Hi All,I am facing issue with one thing. In Virtual Agent I am using Dynamic Choice Input. Where I am writing this code to print choices, so Choices are printing successfully, but when the user is selecting any choices from it, then technical issue i...
I can't find the proper source I wanted to know what is interceptor.
Hi All,I have a requirement to make external users to access service portal and record producers to raise a request directly from the link shared to them i.e. End-users who are not present in the user table and who doesn't have any role should have a...
Hi,Is it possible to ignore specific utterances? We don't want the Virtual agent to search for topics when a user replies back with a 'Hi' or 'Hello'. We could create a custom topic that redirects to the Greeting topic as a failsafe but checking to s...
Hi Team, Could you please help us with steps to raise ticket from ServiceNow instance. Want to raise ticket to check the availability of certain APIs or method from CTI Library. Thanks & Regards,Devendra Morankar
