Collapse form section by default
Hey, Is there option to collapse form section by default - when opening an incident record in SOWfor example - only incident section will be open and contact details section will be collapsed:
Forum Posts
Create Modal to choose change request type in CSMsame as in Agent workspace
Hi All, We have a requirement to create this model in CSM Workspace which allows user to choose type of Change in Agent Workspace This should be triggered when 'New' button is clicked on Change filters. (List view Action) Seems like we cannot do it ...
Resolved! Multiple LDAP OU Definitions to share 1 transform map
Good day my fellow ServiceNow Enthusiasts,May I just ask what are the steps to achieve the setup where I will have multiple OU Definitions sharing only 1 transform map. Thanks!
Closed Request Item is not closing Request
Hi,I have noticed that when the request- request state is is changed to closed complete or closed skipped or closed rejected the Request Item state is not getting closed and marked inactive . However when the request state changes to closed cancelled...
Resolved! blank Incidents are getting created in Instance
We got a scenario where Incidents are getting created even when mandatory fields are not filled from Integrations as well as instance. Checked all client scripts and UI policies. All are working fine. May I know the reason for this issue. Please let ...
UI macro not working
Hi All,I am trying to change the UI macro for the Dependency View of the Incident, Change, Requested Item etc..I can find the UI macro that is related to the same - task_show_ci_map (OOTB)Here is my system setup, I have an application and a service m...
How to change the layout for Incident form in Service Operation Workspace
Hello, I am configuring the layout for our Incident form in Service Operation Workspace. I added the available fields for each section. My question is, how can I change the order of the sections. I added a Detail section and would like for it to d...
Submit and close a catalog item request from inbound email
Hi there, I would like to submit and automatically close a catalog item request from an inbound email. The catalog item is very basic and only has one variable (description - multi-line text variable) and only visible for one team, the idea behind th...
Image Scale in Survey Designer
Hi All, I have created a survey that is used on our Virtual agent and the Survey is created using Designer, now the Survey uses an image scale with 5 images for ratings and when preview from designer they show a 1 liner rather than a Carousel that's ...
AutoPopulate Assignment Group on Incident form
Hello All, Am trying to Autopopulate Assignment group field on the incident form when a new incident is created from the case record using 'Create Incident' Form Context Menu UI Action from CSM/FSM Configurable Workspace. The Autopopulate should only...
How to add discounts to pricing in order guide
Hi Team, Can you suggest how to configure discounts in order guide.For example if a user is requesting multiple items via order guide, it should give some discounts in pricing, where do we calculate that?Like every catalog item has a pricing amount f...
Access to records is not same when impersonated.
when one user (X) can see records in a table, but when another user (Y) impersonates X, the records are not visible and a security constraint error occurs, suggests that there may be specific access or permissions set for user X that are not being pr...
History Report on CMDB Items
How can I generate a report on the history of an item from CMDB, such as a server or application, based on changes in CMDB? Should I use a data analysis tool like Power BI or Tableau that pulls data from a data warehouse if the data warehouse has Ser...
Live monitoring of Virtual Agent chat
Is there a way to monitor the content of a virtual agent chat as it's happening? If a user is transferred to a live agent, I can watch the chat (i.e. see what is being typed by the agent and the user). Is it possible to do that to see what a user is ...
Resolved! if the task contains 14 approval step
Hi!! I am given with the task where I have to create approval step according to the variable is selected. It is roughly about 14 variables, for each variable selected then the RITM should be go for respective approval group. And if any group rejects ...
