All case visibility for one particular user

[sunny27]

Hi All,

We have requirement, where user X needs to see all cases related to account Y even though she's not a opened by, internal user or in watchlist. Could you please help me with steps I need to follow here? I need to create BR here but how do I make it happen so that other BR won't get effected?

Regards,

[Sumanth16]

Hi @sunny27 , 

Create a custom role for the user and modify the existing ACL (or) Write before query business rule based on that role.

(function executeRule(current, previous /*null when async*/) {

	current.addEncodedQuery("assignment_groupIN"+ gs.getUser().getMyGroups().toArray().join());//replace with your query

})(current, previous);

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda