Workspace records view restriction based on group members
we want to show the my asset records depends on relevant assignment group users in workspace , any idea how to achieve this?
Forum Posts
How to populate a field on the form with the value of the variable on the form
I have a form that generates variables on the form via record producer. The variables have the same names and values as the fields I am looking to populate the value of the field the same as the variable Scenario: user fills out variables saves form...
Tanium connection - Trusted Ip ranges
We are setting up a Tanium integration that requires configuring trusted IP ranges in the Tanium tool. Upon reviewing the IP ranges, we noticed that the same IPs are used for both sub-prod and prod instances. Tanium allows only a single token per IP ...
Resolved! Send Email Notification to Assigned to when Additional Comment is added
Hi, I am trying to create an email notification to be sent to the Assigned to of a SCTASK when an end user/opened by adds a new comment through the service portal. The issue we are facing is when a user adds a comment to the ticket (RITM) in the por...
Virtual Agent Dashboard - Role to view 'content_id' in Deflection Count metric
When downloading the data for the 'Deflection Count' metric in the Virtual Agent dashboard, we are observing that the 'content_id' field is not available for non-admins. Is there a specific role (that's not admin) that can provide access to this data...
How to use 2 Virtual Agent bots on mobile?
Hi everyone, I've got a problem... I have 2 bots configured. 1 for Incidents and other for HR Cases.When the user opens a conversation with IT bot (Incidents) if he had a conversation open with the HR bot (HR Cases) the HR bot would close his convers...
How to add Fields in the Filter Activity in SOW view for incident
Hi Team, I need to add the change request field just above the work notes in the Filter Activity in SOW view for incident. How to achieve it. Regards,Abhilasha G T
How to give dynamic URL in VA HTML prompt
I have a requirement to give icon in between a text prompt in virtual agent bot response.eg:- This is a tick mark <tick icon> which we need to use.and for achieving this,I have uploaded the image to db_image table and the generated image URL is taken...
passing flow variable value not working
var trimmedValue = (inputs.u_flow_variable || '').trim(); Guys please help I have list collector in my catalog I used the value to pass into custom variable in flow and if i directly pass the value outside the loop without scipt it is working I trie...
Email Notifications
Hi, I have a requirement that in incident table if both Assigned to and caller is same user , the user name will reflect 2 times in the email body but now I need to restict that in the email body. If both the users are same, the user name should disp...
Resolved! Trigger email notification when Service now Case is closed.
I want to generate email notifications when a case (incident or query) is closed by the customer with the first comment. Since I am new to ServiceNow, your inputs are appreciated
Resolved! Date field validation
Hi, User can Select 5 days from today excluding weekend (Saturday, Sunday). I have written a UI policy, which is working for - "Start date should be 5 days from today in future" The above script is working correctly but it's including (counting) wee...
PKG files cannot be attached in sc_req_item
We have tried to add PKG files in sc_req_item but it doesn't work, has anyone had the same problem?
How to create email notification for REQ,RITM, INC, SCTASK, TASK
When a REQ,RITM, INC, SCTASK, TASK is assigned to Security_Team, any status change should trigger email, and the status should be included in the subject line of the email. How can I create a single notification for all these when the status is chang...
flow designer
hi all , @ankurbawisk , I am trying to copy close notes from incident task (when its close complete) to parent incident record in worknotes.i tried this with flow designer its working fine but how do it for the multipal task records for an incident.h...
