Hello, I have a single line txt type field that allow user to enter the name of the new group they want to create. Our stander format for group name start with "EY - group name " Ideally we want the field to pre-populated with CA- and then we need so...
I was referring the solution provided in -- https://www.servicenow.com/community/itsm-forum/change-approval-policy-sequential/td-p/2361782 My requirement is that i have 2 level of approvals. 1. Service level 2. CABCAB should be triggered only once t...
I need to generate a task and assigned to whoever approves the request item. I'm having a hard time to retriever the approver from the approver table [sysapprover_approver] and set on "assigned to" on catalog task
Hi Team,I'm working on the Change module and have a requirement where the Assigned to field on the Change Task should behave as follows:It should be mandatory for all states when the Organization (from the parent Change Request) is ABC.It should be m...
Hi. From Topic 1, I'm using SwitchTopicbyName to go to Topic @2. Works great. vaSystem.switchTopicByName('Login Help - Servicing Site'); When it gets to Topic 2 user has to choose one of 3 choices. I want to automatically select what they n...
Hi Team, There is a requirement in our project that only Group Managers having ITIL role should be able to add/remove users to the group apart from user_admin role. For this I have created 3 Create ACls and 1 delete ACLs and 1 BR and this works fine....
Hi,We are not using transfer HR case functionality. Agents change the HR service from general enquiry to other services.How can we create a report to track the time between general enquiry to any other HR serviceTIA
HI Community, I have a requirement, there is a table called "cases" in that there is field called external provider (similar to watchlist) when the user is added to that external provider field then the record needs to be visible to the added user (i...
We are getting issues when getting data from ServiceNow because of the "zero-width whitespace" characters. How do I parse data found in tables to remove this?
Find all approval records for RITMs that are in a pending/requested state.Reject those approvals.Update the corresponding RITM to reflect the rejection by:Setting its state to "Closed Incomplete"Marking it as inactiveAdding a work note if one doesn't...
We have integrated MS teams with ServiceNow, It is working as expected the users are notified if any incident or tasks assigned to them or any approvals are triggered to them in MS teams "ServiceNow for Microsoft365 app". Our query is can we design a...
hey everyone, I am very new to service now.I am trying to create a time series bar chart that displays the months of the year.Then it shows me the P1, P2 and P3 incidents that occurred per month. This I can do. But then I want to also show the prev...
Hi all,I'm working with Requested Items (RITMs) in ServiceNow and have a question about showing relationships.Scenario:I have two RITMs, let’s say RITM0011940 (parent) and RITM0011868 (child).On the parent RITM (RITM0011940), there's a related list s...
Please guide me on how to create a topic block linking all kb articles in virtual agent to check the deflection patterns i.e. KB Helped", "INC needed", "Self-resolved".
Hello All,Hope all are doing good !!ACLs (Security rules) should not have GlideRecord/GlideAggregate in scriptWe have a custom ACL written as shown below using GlideRecord. How can i replace this code so that it does not use GlideRecord query. or is...
