How can i change the Link URL for the popoup (Learn More) on GENAI results.Currenlty it is redirecting to external link -https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1298697Need to redirect to an internal KB Article
Hello Everyone,We have incidents being created through Event Management. Our requirement is to update the priority (impact and urgency) of these incidents based on the metric name of the originating alert.I tried configuring this using Alert Manageme...
Hi I am trying to launch ServiceNow Developer instance but getting the attached page. I am not getting the regular developer instance page. How to navigate developer instance without App Engine Studio and Creator Studio.
Hello, I am trying to add company's logo on top left corner on the header on the PDF.I am converting this PDF from RITM on Insert using Business rule. Can someone help to correct my code if anything is missing // (function executeRule(current, previ...
As we were reviewing documentation for the Zurich release, we noted the following highlights related to the Clone Admin Console:Configure the update set preservation up to 12 minutes before the clone executes.Preserve your in-progress update sets, re...
What is not related to Workflow?A. TransitionsB. VersionsC. ActivitiesD. Categories What is the Ans for this Question
My test cases create a record successfully, then attempt to open the record. The form is visible on the screen, but the test does not detect that the record is open. The screenshot records an image of the open form, but the step stil times out. Th...
I need two fields dependency on widget, like country and stateCountry: United kingdom, Europe and United States.States: United kingdom: 1 stateEurope: 4 statesUnited States: 19 states when "country" is selected as US then "state" must show 19 options...
I've created my own dashboard in Platform Analytics where we want to measure our Now Assist usage, adoption etc. (therefore, I copied widgets from the OOB "Now Assist Admin - Analytics" because we adjusted some of the widgets). Besides that, I want t...
Hello Community,In my Record Producer, when I select an Incident Type, the corresponding Incident Subcategories are displayed correctly.However, I’ve noticed that the last subcategory ("NA") is always being added automatically to the list of selected...
Hi,When i execute test script of A-2 form of portal through ATF tool in ServiceNow then i got below error message "This step failed because the client error 'onSubmit script error: ReferenceError: g_scratchpad is not definedfunction () { [native code...
Hi, I want to install Glide Virtual Agent on my PDI. When I click on Install now, it gives me the popup, 'This plugin is associated with a for-fee subscription'. Does this mean I have to pay for installing this in my PDI? Somewhere I have seen that...
@Ankur Bawiskar Hi,We are facing issue related above error as we did not made any changes to Change Management process OR in workflow.While user is complaining about - Unable to move the change to closed state and giving following error: Submit canc...
I'm writing client script -my requirement is simple: if the category is 'software' then make 'description' field hidden. It is working fine, but I want to write reverse if, and I stuck there! When Im changing the category to some other, the descripti...
I'm trying to trigger a Business Rule when a catalog variable's value changes at RITM level.Here's the scenario:I have a choice-type variable named Request Type with three options. I want the Business Rule to execute only when the value of this varia...
