Hello everyone, I have read a few things about the virtual agent feature, I have mainly found articles about enabling the virtual agent chatbot. What I want to do is to enable a common search between Microsoft Teams and ServiceNow, so that I can sear...
Hello everyone, I have a topic (let's call it "MyTopic") which prompts a user to specify which help desk they'd like to connect to. It's a promoted topic and they can launch it by clicking on it. Based on their response, it routes them to the appropr...
Hi Community Members, I have currently implemented Virtual Agent and using ServiceNow as an NLU provider for intent and utterance combination but now I want to integrate Virtual Agent with IBM Watson to further include Watson capabilities in the VA c...
Hi Team,How we can get all itsm oob topics and conversation of virtual agent chatbot in our instance?which i share below screenshot.
Hi Now Community, Kindly help me understand the below-mentioned query : I have downloaded the VA plugin and using VA in my Service portal, I am using OOB -ITSM topics and a few custom topics which I have combined with NLU intents. Also, live chat is...
Hi All, I need assistance verifying the "start date" of the individual using the virtual agent chat. Change the topic if the user is new and has a start date of less than a week (the Virtual Agent topic).I think we can validate via the "greeting" top...
