Approval Notification in Virtual Agent in MS Teams is routing user to ServicePortal

[PriyanshuVerma1]

We have integrated VA with Teams and we have notification enabled. The issue is approval card that comes on VA bot on teams has a link to KB but that link goes to service portal. Is there a way we can edit this and route user inside servicenow to that KB.

I was able to find the notification in All> Notification>Provider notification.

Below is the screenshot of content of notification, it has a checkbox saying "Enable Link". But i can't find how is this link getting updated in approval record. I want to change the link so that it routes to servicenow instead of service portal

Below is the screenshot of button in header of record  that routes the user to  service portal

[g k1]

Did you get from where to change this link?

[Bhagaban Mohapa]

Me too have similar issue, anyone got any solution ?

[Kishor O]

@PriyanshuVerma1 @Bhagaban Mohapa @g k1  Did anyone get the answer for this?

where we can edit the links?

[PriyanshuVerma1]

no still can't figure it out