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9 hours ago
We are facing an issue where the Assigned To field is not editable on a custom task-like table in one instance, while the same configuration works fine in another instance.
Key observations:
No field-level or table-level ACL is blocking write access.
Dictionary entry and UI policies are identical in both instances.
Client scripts and g_form.setReadOnly() have no effect.
The field remains read-only even for admin users.
Has anyone encountered a case where server-side Business Rule recursion or repeated assignment logic causes the Assigned To field to become non-editable, even though no ACL/UI policy enforces read-only?
Solved! Go to Solution.
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9 hours ago
is there any dictionary override which is making it readonly?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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9 hours ago
is there any dictionary override which is making it readonly?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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7 hours ago
tried doing this, but didn't helped. There is a dictionary over ride for the field but it is also not read only.
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7 hours ago
any UI script is making it read-only?
any data policy which is working as UI policy is doing this?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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7 hours ago
Hello @MotapotulaN ,
Does your query get solved ? What was actual configuration that making that field readonly ?
