assigned_to not editable on form – no ACL/UI issue,

MotapotulaN
Giga Contributor

We are facing an issue where the Assigned To field is not editable on a custom task-like table in one instance, while the same configuration works fine in another instance.

Key observations:

  • No field-level or table-level ACL is blocking write access.

  • Dictionary entry and UI policies are identical in both instances.

  • Client scripts and g_form.setReadOnly() have no effect.

  • The field remains read-only even for admin users.

Has anyone encountered a case where server-side Business Rule recursion or repeated assignment logic causes the Assigned To field to become non-editable, even though no ACL/UI policy enforces read-only?

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@MotapotulaN 

is there any dictionary override which is making it readonly?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

6 REPLIES 6

Ankur Bawiskar
Tera Patron

@MotapotulaN 

is there any dictionary override which is making it readonly?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

tried doing this, but didn't helped. There is a dictionary over ride for the field but it is also not read only.

@MotapotulaN 

any UI script is making it read-only?

any data policy which is working as UI policy is doing this?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello @MotapotulaN ,

 

Does your query get solved ?  What was actual configuration that making that field readonly ?