attachment not sync

[Community Alums]

Hello Team,

We have E-bonding integration where incident is created through email , now whatever attachment in email is attached though current incident however when this is outbound transaction , now my requirement is whatever attachment in incident  at  instance A  that now this attachment needs to be attached other instance (B) . image syncing not happing properly when attachment attached via email while creation of incident . 

Please Advise. 

[Ankur Bawiskar]

@Community Alums 

so basically you want to sync attachments between records in 2 instances

if yes then check these links

Unable to send attachment via REST 

Business rule to send attachment to 3rd Party Tool via REST 

Send attachment via rest message 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Community Alums]

@Ankur Bawiskar exactly however i am able to sync the attachment that we are manually attaching  from one instance to another instance , however what incident is created though email and that email have attachments right that attachments needs to attach other side when incident is created to other side of instance. 

[Ankur Bawiskar]

@Community Alums 

when the email is coming and it's creating incident, the files are getting attached on the newly created INC?

How are you sending the files from instance A to instance B?

If it's via Business rule then is that business rule triggering when file is attached to the newly created INC via email?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Community Alums]

when the email is coming and it's creating incident, the files are getting attached on the newly created INC?

-- > it is attached to instance A when first time created  it goes outbound then other ticket that created to other instance not attached properly.   

How are you sending the files from instance A to instance B? 

-- > through business rule. 

If it's via Business rule then is that business rule triggering when file is attached to the newly created INC via email?

-- > yes only sync that we are attaching manually to the ticket  not for email