Auto close incidents

[PratimaSB]

A caller has 10 days to respond to, or contest, an incident that has moved to a Resolved state. If there is no additional communication received, then the incident should move to a Closed state automatically.

1. Update the existing system property to automatically close incidents 10 days after the incident has been resolved.

Solution - Administration>>Incident Properties>>Incident closure properties>>Update the "Number of days (integer) after which Resolved incidents are automatically closed. Zero (0) disables this feature." field.

[Ankur Bawiskar]

@PratimaSB 

so what's your question

you simply update that property and you are good

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Nikhil Bajaj9]

Hi @PratimaSB ,

What is your question?

If you want to know more about Auto close then you can refer this article:- 

https://www.servicenow.com/community/incident-management-forum/auto-resolve-incident-after-15-busine...