1 ACCEPTED SOLUTION
HI @suryaogeti1 ,
1.The configuration should be like this , add filter conditions as per requirement
2.Script:
(function executeRule(current, previous /*null when async*/) {
var gr=new GlideRecord("interaction_related_record");
gr.addQuery("document_table","sc_request"); //updated table name
gr.addQuery("document_id",current.sys_id);
gr.query();
if(gr.next())
{
var interaction=new GlideRecord("interaction");
if(interaction.get(gr.getValue("interaction")))
{
interaction.state="closed_complete";
interaction.update();
}
}
})(current, previous);
it's a configuration available in SOW
for REQ see if that works, if not then write after update BR and query "interaction_related_record" and search and close Interaction
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