Auto generated virtual agent messages in slack (Washington Upgrade)

[akshay jadhav]

Hello All,

We have connected the virtual agent with Slack through the Channels and integrations, however since the Washington upgrade, this message(shown in below image) is now triggered automatically every morning in Slack.

Does anyone know from where we can stop these auto messages?

Thank you

[Kesava Prasad1]

@akshay jadhav I am observing the same issue post WA upgrade. Did you get any fix from ServiceNow? If yes, could you please share?

[akshay jadhav]

Hello Prasad,

As per the solution provided by ServiceNow we need to upgrade the "conversational integration with slack" plugin. I have updated it but won't connected chatbot to slack yet.

[kmohammed]

Scheduled Job Name: Slack Daily Pre-Link Job
create or modify system property: sn_va_slack.should_pre_link_slack_users as false

please mark as helpful if correct.

[kmohammed]

Scheduled Job Name: Slack Daily Pre-Link Job
create or modify system property: sn_va_slack.should_pre_link_slack_users as false

please mark as helpful if correct.