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Resolved! ATF Failing at Set Component Values (Custom UI) Step

Hello All,I am facing an issue where in an ATF there is a step to Set Component Values on Catalog Task variables. The ATF is created by another user and when I run the Test to validate, the Test fails at Set Component Values (Custom UI) Step with the...

Resolved! CSA

Has the discount for the CSA Certification been extended to 31 December 2025? I saw this on the official website and have attached a screenshot. Can someone please confirm?

Rishabh_N by Tera Contributor
  • 1033 Views
  • 3 replies
  • 0 helpfuls

Populate message when variable value is empty.

HiThere is a catlog item , In catlog item thre is two varibale "asset tag" type is refence and "location" type is refence.once asset tag is choce then location is autopopulate. my requirement isWhen "location" varibale value is empty then showing err...

Resolved! REST API to get the logged in user details

I'm new to Service Now and am exploring REST APIs. I have created a user named "Ajay". I have got the access_token of this user. I am getting the details of this user using the below request.curl --location 'https://dev191.service-now.com/api/now/tab...

Type Ahead in Virtual Agent

Hej guys, Remi here.  I got a really good question today, and that is if it's possible to use a Type Ahead function in Virtual Agent. For instance, if a user is typing in Virtual Agent: "I need help with Microsoft" -> then there's a pop-up with text ...

RemiWinther by Tera Contributor
  • 333 Views
  • 1 replies
  • 0 helpfuls

Fire Event Action / Notification question

I am trying to send a notification that uses a template and an email layout but it is not getting sent. I've read many posts that indicate I should use a notification and the Fire Event Action in my Workflow to trigger the Notification. The Fire Even...

Mike LHCG1 by Tera Contributor
  • 1461 Views
  • 6 replies
  • 0 helpfuls

AD v2 Spoke syntactical questions

I'm in the process of developing a flow that takes data from a SP form and automates access to AD.  I'm wondering if folks out there have utilized the OOB "Add User(s) to Group(s)" Spoke Action and have any insights on what data AD expects/can handle...

CStaples by Tera Contributor
  • 297 Views
  • 1 replies
  • 0 helpfuls

Issue with Duplicate SLAs

Hello,I am encountering an issue with SLAs: I have approximately 60,000 duplicate SLAs on incidents and changes between October and November.All SLA definitions appear to be correctly configured, as well as the pause and stop conditions.For now, I ne...

nabil by Tera Contributor
  • 421 Views
  • 1 replies
  • 0 helpfuls