When we input keywords into the virtual agent chat, it pulls up catalog items, which we want to avoid. If the keywords do not match any topics or KB articles, we prefer the system to display the standard system message and then show the topics. What ...
Hi Im using MRVS in a catalog item, however its hidden in the portal as radio buttons is needed instead of editing the row . i have written a widget script for fetching the data. There is a notes field which should be visible when we select no and i...
Hi, We are having catalog item 'annual' and I'm creating other catalog item 'Study' and we are copying 'Annual' flow in 'Study' catalog item only difference is we are not using some action in 'Study' flow. When I'm changing catalog item name from 'A...
I'm planning to use OrderGuide to provide multiple catalog items in succession to a user.Q1.A flow is associated with 1 catalog item , is this correct?Q2.Should I use "cascading variables" to pass data between catalog items?Or should I get the conten...
Referenced in this article, field decorators should now work in workspace too. What's New in Xanadu for UI Builder and Workspaces - ServiceNow CommunityThe section: "Client Scripts for Field DecoratorsAdministrators can now add field decorators to va...
Hi, Documentation states "The Now Assist for ITSM application requires an IT Service Management Pro Plus or Enterprise Plus license." My question is if the "Pro" license level I've been told we have is the same level as "Pro Plus"? If not, please...
I have a flow where reqfor user should be automatically removed from group when requested. We have a list collector group field and when submitted reqfor user should be removed from the mentioned groups in that field . I created action for that but i...
Hello All, Hope all are doing well ! I have created a custom application and mistakenly set it to "Inactive". Now I want to make it active again but I am not sure how to do it, can anyone please help here. I can see the application in "Tables" but no...
Can we use glide record query in assignment rule script section??
Hello, I hope you all are doing well! Please see my dilemma below, and let me know if you have any feedback to achieve the following business objective. Thanks for any input the community is able to provide! I currently attempting to implement respon...
Hi all, I encountered this in my production instance. In ServiceNow SLA P3 resolution using 8-5 weekdays excluding holiday Out of the box. When an incident created based on user timezone let's assume it's Central timezone at 5:00 A.M. on Christmas da...
Hello, I am working through the Integrating With Microsoft 365 steps (Link). I have completed all the steps and installed the Software Asset Management Professional for Microsoft plugin (com.snc.samp.microsoft) and the Software Asset Management - Saa...
Hello Community,While mapping intent with topics in VA , I am getting below mentioned error:"Entity extraction is currently not supported for Polski." Because of this , the utterance related to Polski language is considered as fallback topics by VA. ...
Hi Team,Am having a requirement to create incident, if the user input is not matching any nlu utterances of the published topics and if the "rephrase your question" choice is selected by the user for three times from one of the static choices in a to...
Hi All,How to send an email when sla (resolution) reaches above 90% with flow designer to that particular email address.
