How to move catalog from one domain to another domain
Hi All, I want to move one catalog from one domain to another domain. But I am not able to see domain field out there. then how to move
Forum Posts
What are some of the best use cases for implementing ServiceNow AI agents?
Hi Community, I’m exploring how effectively ServiceNow AI Agents can be leveraged, especially within ITSM... Are there any demo resources or examples I can refer to? Are there any customers who have used this and found this to be beneficial..Any help...
Resolved! Issue with View Rule: Users with 'view_changer' Role Able to Switch Views on Requestor Table Despite
Hello All, Requirement : We want to prevent users with the "View_changer" role from changing the view on the Requestor table—both at the form level and list level—without affecting other tables. However, Admin users should be exempt from this restric...
Resolved! How to get values from a reference variable type to a list collector
Hi,I've currently setup several check box on a catalog item to give the possibility to the user to choose several options but I need to reuse a reference field and be able to list values of my field in a "list collector" variable."Question_choice" ta...
Resolved! Incident Communication Plans also should have assignment group
I have one requirement. For P1 incidents created with assignmet group 'ABC' - then Incident Communication Plans also should have assignment group as 'ABC' How can i achieve this?
Incident form
Incident form update work notes "Test" & Related Records select Problem id like PRB000010 and same work notes "Test" should update in Problem record work notes. Any idea share the code
Set contact type as chat
Hi ,I need help on SOW . Whenever the request is created from interaction the contact type field should be set to chat instead of self-service. Can anyone help me understanding where this modification can be done?Attaching the screenshot as well.
Service Portal not showing approver names when request is submitted using Flow designer
Hi All, Service portal do not show approver names when request is submitted using flow designer. But the approver names are displayed when request is submitted using Workflow. Please help
Automatically attach a file to an existing record when State has changed
Currently, I have created an after Business Rule (BR) on insert w/advanced script to automatically attach a file to a record based off of the State field changing from New to Work In Progress. It is working but not w/the perfect user experience. Th...
SLA with Dynamic start date/end date
Hi Everyone,I'm working on a ServiceNow catalog item where the user selects a Start Date in the form. This date can be today or any number of days in the future. I want the SLA to start exactly on the date entered by the user( in the start date field...
Facing permission issue with Azure AD spoke
Hello,I am facing issue with Azure AD spoke where we are randomly getting error "Error: Insufficient Permissions. Please Check Oauth Token and scope permission. " with the spoke action Add user to group. I have given all the required privileges and t...
Resolved! Service catalog same questions
In my requirement i have few fields in my requirement sheet where one question is similar "Additional comments to support the request"how can i create question with same sentence?Also if we want to hide multiple fields do we need to use UI policy for...
In the incident form under Related Search Results we would need to add a Related Search field
Hi All. In the incident form under Related Search Results we would need to add a Related Search field, as of now it not showing "related search ) in under Related Search Results. please refer the below reference it showing only Related Search Results...
Resolved! How to add survey link in service operations workspace notification
I want to add survey link in with incident number in service operations workspace notification which should redirect them to Portal page where survey is present. @itsm @sndev @itil @Survey #Assessment
Platform Header on Virtual Chat window
Hi All,I am working on a requirment where we have embedded Virtual Chat link on 3rd party application as hyperlink(https://dev205477.service-now.com/$sn-va-web-client-app.do). On clicking the link, the user is redirected to below page where SN Platfo...
