Automation

[BrBlack]

Hi!

I'm trying to figure out how to automate communications from Servicenow, such as monthly maintenance notifications or change to production notices and the like. Does anyone know how to do this?

[Tony Chatfield1]

Hi, normally I would expect to see this as a result\subcomponent of a change request that covered off approval and management of the work being undertaken.
I would start with a scheduled job to automate task generation

Automatically generate something from a template (servicenow.com)

and use flow (or workflow) to manage the tasks operational lifecycle (approvals, notifications etc).