Automation

BrBlack
Giga Explorer

Hi!

I'm trying to figure out how to automate communications from Servicenow, such as monthly maintenance notifications or change to production notices and the like. Does anyone know how to do this?

1 REPLY 1

Tony Chatfield1
Kilo Patron

Hi, normally I would expect to see this as a result\subcomponent of a change request that covered off approval and management of the work being undertaken.
I would start with a scheduled job to automate task generation

Automatically generate something from a template (servicenow.com)

and use flow (or workflow) to manage the tasks operational lifecycle (approvals, notifications etc).