Automation
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‎02-12-2024 08:35 AM
Hi!
I'm trying to figure out how to automate communications from Servicenow, such as monthly maintenance notifications or change to production notices and the like. Does anyone know how to do this?
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‎02-12-2024 03:08 PM
Hi, normally I would expect to see this as a result\subcomponent of a change request that covered off approval and management of the work being undertaken.
I would start with a scheduled job to automate task generation
Automatically generate something from a template (servicenow.com)
and use flow (or workflow) to manage the tasks operational lifecycle (approvals, notifications etc).