Hi everyone,I am currently working on a requirement where I need to evaluate User Criteria for a Knowledge Base at the Service Portal widget level.Here’s what I’m trying to achieve:We have user criteria set up for different Knowledge Bases.I want to ...
Hi,I'm trying to create a role that functions like a user role for the Conversational Analytics dashboard.Essentially they should be able to use funnels and create filters that can be saved.chat_analytics_viewer doesn't allow for creation of funnels ...
Hi Everyone,I have added cc and Bcc Recepients using email script. But the Email Logs only show To Recepients.In which field of the Email logs can I check if its working fine ?Thank you!
I want to add a new tab in the Service Operations Workspace and display specific fields inside that.
Hi Community I am practicing NLU with ServiceNow virtual agent precisely Named Entity Recognition for the first time. I am created a Topic that tells the users "How are you feeling?" (text input) and I have created the intents (#Mood) and entity (@ha...
Hello I developed the following feature. I have a button "Communicate to customer" that allows user to type some text and on submit, it triggers a notification from the Case linked in the field Parent Case. I have now the need to add attachment on th...
Can I turn on Agent Chat without turning on Virtual Agent? Or what is the best practice? Right now, I have a requirement that we want to turn on Agent Chat but they don't want to turn on Virtual Agent. Your solution is greatly appreciated! Thanks!
I want to generate and report for those groups
Is there a way in service now to scan to find all incidents that may have potential PHI and PII in them. Is anyone else scanning the incident data and removing/hiding this data?
Hey Everyone, I'm trying to use the virtual agent for the first time . I'm trying to create a new topic block in the designer. still its throwing out an error as below. I tried all the plugins and roles , which seems to be fine.
Hi, I am facing an issue with the top dropdown filters on one of our Performance Analytics dashboards. The dropdown filters — such as Age Range and Assignment Group — are configured under the Breakdown Sources in the dashboard properties.The dashboa...
Hi guys,I need to create a flow that includes one or more "Approval Definitions" (user, group, or Predefined approval) and "Task Definitions" rules.I’m not sure how to proceed. Should I start by retrieving "Approval Definitions" using "Lookup rules"?...
We have a requirement to create a master flow handling Catalog Item Requests, We already have a running flow, wants to make changes in that as per conditions - Condition 1. When there are multiple RITM for one request, When we change state of first...
I have custom table for storing all the email communication.For inbound emails, sender email address is stored in sender field of the table,For Outbound emails, sender email address is stored in mailbox field.I want to populate the 'mailbox' field i...
Hello FolksCan anyone explain the major difference between the cmdb & cmdb_ci tables in ServiceNow?I understand that cmdb is the parent of cmdb_ci. But what is the key difference between them?Also, can we say that cmdb stores both assest and CI relat...
