Inbound email

we want to send an email from our automation and want a way like Inbound email feature in SNOW that could be used to resolve incident by capturing the Yes from the email sender

Error Display Experience assistant virtual agent

Hi everyone, one of the assistant (CI admin experience - Virtual agent) we created didn't allow us to delete one of the portals selected in the "display experience" section. The entire assistant was deleted and a new one created. Now, when I try to s...

Comparisons of Business Rules

Hi All, Can someone explain the use cases of the following three OOB BRs: Task Active State Management (order 50)mark closed (order 800)task closer (order 900)

IS it possible to create multiple change with associate incident under Incident fixed by change

I m trying to create change for same incident. able to create multiple change for one incident but for new change its not getting associate Incident under Incident fixed by change . Is it possible to associate incident automatically?

Assigned To person not receiving email notifications for ticket assigned to them

What are reasons why a user might not receive an email notification when both the Assigned To and Assignment Group fields are updated simultaneously in ServiceNow, even if they are a member of the group?

Change - If Change is rejected, we want it to go back to Closed-Rejected?

How can we set when a change is rejected, we want it to go to "Closed-Rejected" status, it currently goes to "New". Seems this is in Flow, but i am not sure.ThanksNick   

Walk-up Experience Appointment configuration Enable advanced configurations

I'm setting up appointment scheduling for the Walk-up Experience in ServiceNow and have enabled Advanced Configuration for more granular control of operating hours.I currently have two advanced configuration records set up:Monday: 6:00 AM to 5:00 PM,...

When clicking a link to a KB article in chat the chat session is closed.

I have an issue where when a user clicks on a KB article when using Live Agent Chat the article opens in a new tab. The chat session within that new tab restarts the chat session thus closing the existing chat in the originating window.  (Ignore the ...

Autonomous Implementation - where can I find out more for it with CSM?

Healthscan : Minimise the number of errors per day

I want to do analysis "Have a System Admin check the Error log continually during development and regularly in production. Act on any errors to reduce future issues" I received this communication from Hi team in a instance healthscan  report. Is ther...

Creating normal change templates in domain separation

Has anybody found a good solution for Normal change templates in a domain separated instance?

How to show user to select assigned to user prompt in sub flow

The Configuration Item (CI) is not empty.The incident is not resolved, cancelled, or closed.Prompt: Ask the user:“Do you want to update the ‘Assign To’ or the ‘Assignment Group’?”Assignment Group Logic:Retrieve the group from the Assignment Group fie...