Forum Posts
Resolved! What happened if I setWorkflow(false)
Hello, I am running a script background for updating some cases, this triggers a business rule that send mail to users, to prevent that i use the method setWorkflow(false)should I set the workflow back to true after ? what happened if I don't ? than...
Inconsistent Comment Behavior on Approval Actions for Catalog Items
Hi everyone,I'm experiencing inconsistent behavior when users reject catalog item approvals in ServiceNow. For some catalog items, the comment box appears and the comment is saved correctly and the request is rejectedFor others, the comment box doesn...
Trigger same event while scheduled job runs in 2 different condition
Hi All,I have a schedule job which triggers an event . Now the recipients receives a reminder only when the capacity review due date was 14 days away. Want to send an additional reminder 7 days before the due date. What changes should i make on the ...
Copy Work notes from Problem task to Problem Record Work notes
Hello Everyone. I am trying to create a client script so that when someone updates the work notes for the problem task that it will also put a copy of the work notes on the problem record. Similar to how a parent and child ticket works. How would I g...
Automatically create problem when more than 4 incidents with same CI, category & subcategory values
Hi,We are looking for a solution where system auto creates a problem ticket when there are more than 4 incidents are submitted for the same CI, Category and Subcategory combination , without redundancy.Can this be achieved? Has anyone found a solutio...
Management System
he system will allow employees to submit requests for cab bookings, track their booking status, and communicate with the cab management team. The focus will be on quality, reliability, and usability to ensure a seamless experience for employees and t...
Secondary NLU Model not mapping the intents as the primary
Hi Community, I'm struggling with an issue here, I have a primary NLU model (English), and grouped to this model i have a secondary model in Spanish and another one in Portuguese. My understanding is that when you group Models to a primary model, the...
Trigger Risk Assessment directly from 'Request Approval' button
Dear Community,could you please advise how to trigger Risk Assessment window directly from 'Request Approval' button?Aim is to prevent situation when:User creates Normal Change,Fills all mandatory fields on Overview and Details tabsPresses Save,Then ...
Resolved! Incident SLA without user assignment
On Incident SLA, for incident without user assignment. When a SLA breach is it looking at 'business elapsed time or business time left?
Show roles in the List Collector of the Selected Group
Hi Team,I have created catalog request to add roles to groups.Now, i want to show the existing roles that are already in selected group.Example if group service desk already has itil role, so it should show the itil role in right side of the slushbuc...
CSA Question
Which tables are children of the Task table and come with the base system?Choose 3 answersA. IncidentB. ProblemC. Change RequestD. ConfigE. DictionaryF. cmdb
Resolved! Configuration item is showing as empty in Reports for source table kb_knowledge
Hi,Configuration item is showing as empty for source table kb_knowledge when applying on table sysapproval_approver. Is there any relationship issue because it shows up for change request? Thanks,Harsha
How to make related list visible if no record is added to that related list on Incident form.
Hello all, I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form when I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident ...
